Summary
Overview
Work History
Education
Skills
Earlier Roles and Experience Summary
Languages
References
Timeline
Generic
PIYUSH PANDEY

PIYUSH PANDEY

Cluster Head
Raipur,CT

Summary

Strategic Leadership: 20+ years driving revenue growth and operational efficiency for national/international retail chains in India and Oman.
P&L Management: Proven track record in multi-crore P&L ownership and strategic business expansion.
High-Performance Teams: Successfully led 160+ cross-functional teams to deliver high-impact results.
Digital Transformation: Spearheaded retail tech initiatives (SAP, AI analytics) to enhance customer experience and brand loyalty.
Stakeholder Relations: Expertise in vendor negotiations and government liaisons to foster sustainable partnerships.

Overview

20
20
years of professional experience

Work History

Cluster Business Manager/Functional Head Sales

Lotus Electronics (CPR Distributors Pvt. Ltd.)
Raipur
09.2021 - Current
  • Leadership Scope: 8+ stores, ₹250 crores in annual revenue, and 300+ employees.
  • Delivered 120% of annual sales targets by revitalizing underperforming locations in Chhattisgarh and Nagpur, leveraging data-driven merchandising and localized promotions.
  • Slashed operational costs by 18% via supply chain renegotiation, and energy-efficient store layouts.
  • Exceeded budgeted matrix for conversions, ticket size, extended warranty, cross and upselling, thus increasing value per customer.
  • Delivered positive EBITDA by optimizing revenue channels and reducing expenses.
  • Developed innovative promotional avenues to drive business growth.
  • Liaised with state government bodies to streamline licensing timelines, reduced by 30 days.
  • Partnered with IT to deploy automated inventory tracking, addressing scheme-related issues, thus reducing stock discrepancies by 25%.

Assistant General Manager

Metro Cash & Carry India Ltd., Nashik, Maharashtra.
Mumbai
11.2017 - 10.2020
  • Turnaround Leadership: ₹1,100 Cr. Store. Traders, Office, Institutes, and HORECA Focus
  • Finalized and drove store-level sales to meet budgeted top line and bottom line results.
  • Managed day-to-day operations, including P&L oversight for sales, shrinkage, and expenses.
  • Collaborated with teams across sales, operations, and merchandising to enhance shopping experience.
  • Acquired and grew the B2B customer base by 40% through tailored trade schemes, while providing exceptional service to existing B2B customers.
  • Executed regular stock ordering and replenishments, maintaining optimal inventory levels.
  • Ensured compliance with company policies regarding stock and inventory control.
  • Executed regular stock ordering and replenishments, maintaining optimal inventory levels.
  • Recommended price revisions based on product movement trends.

Store Manager

Big Bazaar Gen Nxt, Future Value Retail Limited, Ghatkopar, Mumbai.
Mumbai
12.2016 - 10.2017
  • Led a high-performing team of over 160 associates to drive operational excellence and revenue growth at ₹80 Cr. Flagship store.
  • Consistently exceeded sales targets by over 15% through strategic floor merchandising, staff coaching, and localized promotions.
  • Optimized store P&L, reducing operational waste by 18% via inventory control and energy-efficient practices.

Trained and mentored five future store managers, with three promoted within twelve months.

  • Boosted team productivity by 25% by implementing daily huddles and performance incentives.
  • Launched a 'Customer First' training program, reducing service escalations by 40%.
  • Slashed shrinkage by 22% by following FIFO, Expiry streamlining and staff accountability measures.
  • Streamlined stock replenishment, cutting warehouse-to-shelf time by 30%.
  • Partnered with marketing to execute hyper-local campaigns, increasing monthly footfall by 35%.

Store Manager

Sharaf DG LLC, Muscat Oman
Muscat
02.2013 - 09.2016
  • Exceeded sales targets by over 15% through strategic merchandising and staff coaching.
  • Optimized store P&L, reducing operational costs by 12% via inventory control initiatives.
  • Achieved positive EBITDA through disciplined expense management and revenue growth strategies.
  • Increased conversion rates by 18% and average transaction value by 22% through targeted staff training.
  • Reduced shrinkage by 25% through implementation of loss prevention protocols and accountability measures.
  • Streamlined store operations, decreasing opening and closing time by 30% through process standardization.
  • Developed promotional campaigns that increased monthly foot traffic by 25%.
  • Partnered with marketing to launch loyalty programs, resulting in a 30% increase in repeat customers.

Education

PGDBM - Business Management

International School of Business And Media
Pune
01.2003

BBA - Business Administration

Indore Professional Studies Academy (IPS Academy)
Indore
01.2001

Senior Secondary - Commerce CBSE

Indore Public School
Indore
01.1998

Higher Secondary - General CBSE

Indian High School
Dubai
01.1996

Skills

  • Microsoft Office expertise
    ERP systems proficiency
    SAP and Navision knowledge
    Advanced Excel functions
    Automation and macros

Earlier Roles and Experience Summary

Details are available upon request:

  • Reliance Digital Retail Ltd, Bilaspur, Store Manager, January 2012 to February 2013.
  • Bharti Wal-Mart Private Limited (Cash and Carry), Raipur, Assistant Manager – Operations, January 2011 to December 2011.
  • Big Bazaar, Future Value Retail Limited, Mumbai, Assistant Store Manager, February 2009 to January 2011.
  • My Dollar Store, Mumbai, Manager Buying (GM), May 2008 to January 2009.
  • Metro Cash & Carry India Limited, Mumbai, Department Manager, June 2007 to May 2008.
  • Big Bazaar, A Division of Pantaloon Retail India Limited, Mumbai, Manager Operations, May 2004 to June 2007.
  • Videocon International Limited, Mumbai, Management Trainee, March 2003 to May 2004.

Languages

Hindi
First Language
English
Proficient (C2)
C2
Arabic
Elementary (A2)
A2

References

References available upon request.

Timeline

Cluster Business Manager/Functional Head Sales

Lotus Electronics (CPR Distributors Pvt. Ltd.)
09.2021 - Current

Assistant General Manager

Metro Cash & Carry India Ltd., Nashik, Maharashtra.
11.2017 - 10.2020

Store Manager

Big Bazaar Gen Nxt, Future Value Retail Limited, Ghatkopar, Mumbai.
12.2016 - 10.2017

Store Manager

Sharaf DG LLC, Muscat Oman
02.2013 - 09.2016

PGDBM - Business Management

International School of Business And Media

BBA - Business Administration

Indore Professional Studies Academy (IPS Academy)

Senior Secondary - Commerce CBSE

Indore Public School

Higher Secondary - General CBSE

Indian High School
PIYUSH PANDEYCluster Head