Power BI
Piyush Patel
PMO Consulant
Mumbai
Summary
Dynamic PMO Consultant with Tata Consultancy Services, specializing in project governance and management. Enhanced delivery performance across 40+ ITIS projects by developing standardized processes and monitoring KPIs. Proven ability to balance resource allocation and improve compliance, leveraging strong analytical skills and effective communication to drive project success.
Overview
13
13
years of professional experience
3
3
Languages
Work History
PMO Consultant
Tata Consultancy Services
08.2021 - 01.2026
- Worked within the central PMO team to ensure consistent project governance, alignment with business strategy, and enhanced delivery performance across multiple ITIS projects.
- Ensured all ITIS projects aligned with the organization strategy and client business objectives, improving portfolio.
- Developed and enforced standardized project management templates, processes and reporting frameworks adopted across 40+ projects.
- Monitored project KPIs ( budget adherence, delivery timelines, resource utilization ) and presented reports to senior management on a monthly basis.
- Supported resource allocation and capacity planning across programs, balancing demand and availability, which improved project staffing efficiency.
- Maintained a knowledge repository of lessons learned, enabling improved delivery practices for future projects.
- Provided guidance and administrative support to 40+ project managers, enhancing compliance with PMO standards.
Major Incident Manager
Tata Consultancy Services
01.2019 - 07.2021
- Provided immediate emergency response and incident management.
- Actively participated in post-incident reviews, sharing lessons learned and driving continuous improvements in response protocols.
- Led root cause analysis investigations for significant events, identifying corrective actions to prevent recurrence.
- Managed escalations effectively by collaborating with both internal teams and external vendors as needed.
- Conducted post-resolution reviews with team members.
Service Desk Analyst
Tata Consultancy Services
08.2015 - 12.2018
- Managed high-volume ticket queues efficiently, prioritizing urgent requests for prompt attention.
- Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
- Engaged in user support interactions via telephone, chat and email platforms.
- Reduced ticket resolution times with thorough troubleshooting and effective communication skills.
- Assisted in training new team members on service desk procedures, tools, and best practices.
- Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
- Participated in IT projects as needed, providing valuable input from a service desk perspective to ensure seamless integration with existing systems.
- Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for endusers.
IT Support Engineer
Syntel
09.2012 - 08.2015
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Assisted in the development of IT policies, procedures, and best practices to maintain a secure computing environment.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Used ticketing systems to manage and process support actions and requests.
Education
Bachelor of Science - Information And Technology
Thakur College of Science And Commerce
Mumbai, India 04.2001 -
HSC - Science
St Francis College of Science And Commerce
Mumbai, India 04.2001 -
SSC - English
Shri Raghubir Madhyamik Vidyalaya & English High
Mumbai, India 04.2001 -
Skills
Project governance
Project management expertise
Program management
Requirements gathering
Operations management
Project management
Software
MS Office
Windows configuration and troubleshooting
Timeline
PMO Consultant
Tata Consultancy Services
08.2021 - 01.2026
Major Incident Manager
Tata Consultancy Services
01.2019 - 07.2021
Service Desk Analyst
Tata Consultancy Services
08.2015 - 12.2018
IT Support Engineer
Syntel
09.2012 - 08.2015
Bachelor of Science - Information And Technology
Thakur College of Science And Commerce
04.2001 -
HSC - Science
St Francis College of Science And Commerce
04.2001 -
SSC - English
Shri Raghubir Madhyamik Vidyalaya & English High
04.2001 -