Piyush Pawar
Pune
Summary
Accomplished professional with demonstrated success developing and implementing strategic approaches to drive market growth and bottom-line profitability. Strong communicator with natural leadership talent and high energy. Impactful and successful manager talented in building teams and motivating personnel to new levels of performance.
Overview
9
9
years of professional experience
Work History
Director Technocommercial
Straits Research Pvt. Ltd.
Pune
12.2016 - Current
- Developed and implemented commercial strategies to drive revenue growth in the organization.
- Collaborated with internal teams to develop tailored solutions that meet client requirements.
- Analyzed market trends, competitor activities and customer needs to assist them with the relevant market and business insights.
- Negotiated contracts and agreements with vendors, suppliers and partners.
- Coordinated the onboarding process of new clients ensuring a smooth transition into the company's services.
- Established pricing policies for the research products and services to maximize profitability to the organization.
- Managed sales teams to ensure targets are met or exceeded on a monthly basis.
- Monitored performance metrics such as revenue, research production, gross margin to measure success of commercial activities.
- Identified operational efficiencies through process improvement initiatives.
- Led cross-functional teams in development projects from conception through implementation stages.
- Developed budgets for all areas of the business including marketing, operations, finance.
- Reviewed customer feedback data to improve customer experience and satisfaction levels.
- Coordinated research activities related to competitive intelligence and market insights gathering.
- Developed and implemented strategies to ensure successful client engagements.
- Facilitated brainstorming sessions with internal stakeholders regarding new ideas for engaging customers.
- Coached team members on how to develop meaningful connections with customers.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Developed policies and procedures to ensure compliance with corporate standards.
- Coordinated resources across departments to maximize productivity levels.
- Monitored market conditions and competitor activities to inform business decisions.
Client Engagement Consultant
Grand View Research
Pune
04.2015 - 04.2016
- Monitored customer interactions across multiple channels including phone, email, and social media.
- Assisted in resolving any customer complaints or issues quickly and efficiently.
- Developed comprehensive training materials for new staff members related to client engagement protocols.
- Analyzed existing processes and identified areas for improvement in order to maximize efficiency.
- Researched competitors' activities in order to stay ahead of industry trends.
- Generated monthly performance reports outlining key metrics such as customer retention rates.
- Actively participated in team brainstorming sessions focused on optimizing client engagement strategies.
- Identified opportunities to up-sell additional services benefiting client.
Relationship Manager
HDFC Bank Ltd.
Pune
05.2014 - 01.2015
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
- Collaborated with internal teams to develop strategies that would increase customer engagement levels.
- Resolved escalated customer issues efficiently and effectively within established timelines.
Education
MBA - Marketing And IT
Sri Balaji University
Pune04.2014
Skills
- Project Management
- Business Development
- Strategic Planning
- Negotiation
- Budget Management
- Organizational Development
- Operations Management
- Business Administration
Languages
English
First Language
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Director Technocommercial
Straits Research Pvt. Ltd.
12.2016 - Current
Client Engagement Consultant
Grand View Research
04.2015 - 04.2016
Relationship Manager
HDFC Bank Ltd.
05.2014 - 01.2015
MBA - Marketing And IT
Sri Balaji University
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