Pompi Chakraborty
Service Delivery Manager
Kolkata
Summary
Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing to work in Artificial intelligence (AI) .
Certified in Agile SAFe 6.0 along with PSK,PSPO,PSM certified with AI certification from IIT KGP in 2025 .
Service management professional with extensive expertise in delivering and optimizing service operations. History of streamlining processes and improving client satisfaction through robust project management and strategic initiatives. Focused on team collaboration and achieving results, known for adaptability and reliability.
Overview
21
21
years of professional experience
4
4
Certifications
Work History
Scrum Master
TATA Consultancy Services Ltd
Kolkata
07.2021 - Current
- Managed product backlog effectively, prioritizing high-value items for faster completion.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
- Developed custom Scrum boards for better task tracking and transparency within the team of 10 people and handled 2 teams .
- Streamlined release processes through close coordination between development teams and operations staff.
- Enhanced customer satisfaction by incorporating their feedback into product backlog for future sprints.
- Managed release schedules effectively, ensuring timely delivery of multiple projects with tight deadlines.
- Identified risks and dependencies early in the process, enabling proactive mitigation strategies to protect project timelines.
Service Delivery Manager
TATA Consultancy Services Ltd
Kolkata
07.2016 - 08.2021
- Worked as a Transition manager for 17 applications in BT Legacy applications to move to new platform
- Improved service quality, addressing client concerns promptly and professionally.
- Led cross-functional teams to achieve project goals on time and within budget.
- Streamlined operations for improved customer satisfaction and retention rates.
- Assisted in the development of annual budgets, ensuring alignment with organizational objectives while maintaining fiscal responsibility.
Business Analyst
Wipro Ltd
10.2011 - 06.2016
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
Development Lead
Tech Mahindra Limited
02.2006 - 09.2011
- Determined and implemented innovative and industry best practices using modern designs and tools.
- Developed and evaluated solution options to build consensus and drive quality solutions.
- Preparing LLD based on HLD
- Developing and unit testing new interfaces .
- Providing support to Test and other teams .
- Led development teams in building system, data and application-level interfaces and functional relationships.
Developer
Convergys Information Management India Private Limited
11.2005 - 02.2006
- Develop and tunes PL/SQL applications.
- Lead the support team for supporting various phases of testing in all lines of business.
- Develop new reports in Shell scripts
Developer
Ushacomm India Pvt. Ltd
12.2004 - 11.2005
- Analyse and debug issues reported
- Prepare RCA for critical issues
- Prepare daily and weekly reports
Education
B.E - C.S.E.
B.C.Roy Engg College
M.S - Telecom
BITS Pilani
Skills
Telecom BSS
Telecom OSS
Oracle PL/SQL
Java
Sqlplus
SVN
Agile
JIRA
Unix
undefinedCertification
Professional Scrum with Kanban (PSK 1), 12/01/21
Accomplishments
Got Customer Award from a known Telecom Service Provider for the transfomation work .
- Collaborated with team of 30 in the development of KCIM in Telecom .
Timeline
Scrum Master
TATA Consultancy Services Ltd
07.2021 - Current
Service Delivery Manager
TATA Consultancy Services Ltd
07.2016 - 08.2021
Business Analyst
Wipro Ltd
10.2011 - 06.2016
Development Lead
Tech Mahindra Limited
02.2006 - 09.2011
Developer
Convergys Information Management India Private Limited
11.2005 - 02.2006
Developer
Ushacomm India Pvt. Ltd
12.2004 - 11.2005
M.S - Telecom
BITS Pilani
B.E - C.S.E.
B.C.Roy Engg College
Similar Profiles
Vrunda ChindhadeVrunda Chindhade
HR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services LimitedHR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services Limited
Sreya BasuSreya Basu
Procare Analyst at Tata Steel(Tata Consultancy Services)Procare Analyst at Tata Steel(Tata Consultancy Services)
Arun VArun V
Program Manager at Tata consultancy services | Financial Ombudsman ServicesProgram Manager at Tata consultancy services | Financial Ombudsman Services
Naimish AgnihotriNaimish Agnihotri
Assistant Delivery Manager at Tata Consultancy Services, Global Shared ServicesAssistant Delivery Manager at Tata Consultancy Services, Global Shared Services
Sourav MukherjeeSourav Mukherjee
Senior Cloud Tester at Koerber PharmaSenior Cloud Tester at Koerber Pharma