ponnapalli siromani

office work

hyderabad,Telangana

Summary

Dynamic Tele Caller with proven success at Sri Vasista NEET Institute, adept at objection handling and follow-up calls. Enhanced revenue through strategic upselling and minimized customer complaints by delivering clear product insights. Skilled in call management and maintaining accurate documentation, ensuring exceptional customer service and compliance with data protection regulations.

Overview

years of professional experience

Work History

Tele Caller

Sri Vasista NEET Institute Vijaawada

Hyderabad

02.2022 - 05.2025

Conducted follow-up calls for upselling opportunities, leading to increased revenue generation from existing customers.
Handled sensitive customer information with utmost confidentiality, adhering to data protection regulations and company guidelines.
Reduced customer complaints by providing clear explanations on products, services, and policies.
Maintained detailed records of client interactions, updating customer information accurately in the database.

Education

Bachelor of Commerce -

Stella Marys High School

Hyderabad, India

04.2001 -

Skills

Goal oriented

Objection handling

Follow-up calls

Call quality

Customer service

Call center operations

Call control

Call documentation

Outbound calling

Inbound and outbound calls

Call management

Software

Accounting ,tele calling and billing handling

Timeline