Pooja Devi
New Delhi
Summary
Presently working with Mahindra First Choice as a Customer Relation Executive. A meticulous and dedicated professional who brings rich experience in Customer Support/Service, Sales, Operations, Customer Management and positive towards quick adaptation of new roles and responsibilities. With my relevant experience, I am personable and good at building loyal relationships, solving problems, business planning and execution. I also excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer and the organization.
Overview
6
6
years of professional experience
Work History
Customer Relation Executive
Mahindra First Choice
Gurgaon
08.2023 - Current
- Developed customer relations strategies to ensure customer satisfaction.
- Provided technical support for customers on products and services.
- Built strong relationships with customers by responding promptly to their inquiries.
- Maintained accurate records of customer interactions and transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
Senior Retail Associate
Cars24 Services Pvt. Ltd
New Delhi
09.2021 - 08.2023
- Assisting customers with enquires and company process
- Completing each transaction in a quick and efficient manner
- Assisting customers with sales & purchase decisions
- Handling and guiding team in absence of the floor Manager
- Training and guiding the new employees in the team with the company product and process
- Making sure that customers paper work is completed efficiently with excellent customer experience.
Team Leader
Randstad India Pvt. Ltd.
New Delhi
05.2019 - 08.2021
- Understand customer requirements, personalize as per the need and provide appropriate solutions with excellent customer service to improve business performance
- Process and track customer claims to ensure claims are resolved timely
- Deliver prompt and professional solutions for customer inquiries via direct contact, phone, email, online chat etc.
Customer Service Associate
Intelenet Pvt. Ltd.
New Delhi
04.2018 - 04.2019
- Engage and educate customers on product and increase sales
- Responsible for daily/monthly sales targets
- Training of the new joiners regarding the organization product, process and improve sells skills
- Update and manage contact database with accurate profiles, notes, and relevant information.
Education
BA -
Dr. B.R. Ambedkar University, Uttar Pradesh
09-2023
12th -
Shri Charan Inter Collage, Uttar Pradesh
01.2016
10th -
SMDM Govt. Girls Sr. Sec, Rajasthan
01.2010
Skills
- Exceptional Communication
- Trained in CRM Software
- Microsoft Office
- Problem Solving
- Customer Support/Service
- Leadership/People Management
- Team worker & Collaboration
- Cross-selling abilities
Linguistic Abilities
English, Hindi
Personal Information
- Date of Birth: 03/15/93
- Nationality: Indian
- Marital Status: Married
Timeline
Customer Relation Executive
Mahindra First Choice
08.2023 - Current
Senior Retail Associate
Cars24 Services Pvt. Ltd
09.2021 - 08.2023
Team Leader
Randstad India Pvt. Ltd.
05.2019 - 08.2021
Customer Service Associate
Intelenet Pvt. Ltd.
04.2018 - 04.2019
BA -
Dr. B.R. Ambedkar University, Uttar Pradesh
12th -
Shri Charan Inter Collage, Uttar Pradesh
10th -
SMDM Govt. Girls Sr. Sec, Rajasthan
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