Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Pooja

Delhi

Summary

Senior French Catalogue Associate with 4years of experience in e-commerce sector and an overall experience of 4.6 years, proficient in operational activities, helping customers shop seamlessly across the globe. Advanced knowledge of the business operational and product introduction processes.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior French Catalog Associate

Amazon
Chennai
03.2020 - Current
  • Worked as sole POC on various pilot projects from scratch and successfully onboarded the projects across 7 Marketplaces with increased precision by coordinating with members across different levels.
  • Extensively improved the quality & process by identifying & analyzing the root- cause of the problem which led to the continuous improvement in the project.
  • Managed the high volume work dashboard by running multiple ETL-Queries and distribute them across the team.
  • Trained new associates and successfully helped them complete their ramp-up period by tracking their performance periodically and performed the Quality Analysis across 7 MPs due to default on teams’ quality and trained multiple associates on the same.
  • Interacted with multiple stakeholders to understand their concerns and worked to resolve critical escalations.
  • Collaborated with automation teams by providing process improvement ideas.

Customer Service Associate

R1 RCM
Delhi
10.2019 - 02.2020
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Education

Exec. MBA - Marketing

Great Lakes Institute of Management
Delhi
12-2022

Master of Arts - English Literature

Jamia Milia Islamia University
Delhi
05-2019

Bachelor of Arts - English Literature

Hansraj College , Delhi University
Delhi
05-2016

High School Diploma -

GSKV SCHOOL
DELHI
07-2013

Skills

  • Training and Mentoring
  • Microsoft Excel
  • Problem-Solving
  • Administrative Work Management
  • Critical Thinking
  • Team Collaboration

Accomplishments

  • Awarded “Extra Mile Award” and “Above and beyond” for 3 consecutive quarters with respect to my exceptional performance among my teammates.

Certification

  • DELF B1 in french
  • Product Management fellowship

Timeline

Senior French Catalog Associate

Amazon
03.2020 - Current

Customer Service Associate

R1 RCM
10.2019 - 02.2020

Exec. MBA - Marketing

Great Lakes Institute of Management

Master of Arts - English Literature

Jamia Milia Islamia University

Bachelor of Arts - English Literature

Hansraj College , Delhi University

High School Diploma -

GSKV SCHOOL

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Pooja