Hi, I’m
POOJA AGARWAL
Project Manager/Business Analyst
Srinagar
Summary
Detail-oriented Project Manager with over 4 years of experience in project coordination, business analysis, and operational excellence within the telecom and tech sectors. Skilled in outage management, KPI tracking, financial modeling, and stakeholder communication. Proficient in Tableau, JIRA, Confluence, and Excel for data reporting, dashboarding, and strategic decision-making.
Overview
5
years of professional experience
10
years of post-secondary education
Work History
Reliance JioSrinagar
Project Coordinator
02.2023 - Current
Job overview
- Monitored and reported KPIs to ensure project efficiency and success.
- Utilized MS Excel and dashboard tools to analyze variances and generate actionable insights.
- Led cross-functional coordination for telecom rollout projects across 5+ zones, achieving 98% on-time delivery.
- Improved project efficiency by reducing KPI deviation by 15% through proactive variance analysis.
- Saved ₹10+ lakhs in operational costs by optimizing outage response processes, and resource tracking.
- Spearheaded operational excellence initiatives by monitoring network outages, identifying root causes, and driving quick resolution across cross-functional teams.
- Managed the end-to-end outage lifecycle – from incident detection to RCA, escalation, vendor coordination, and closure reporting.
- Built and standardized SOPs for outage management and site readiness, reducing downtime by 20%.
- Acted as the key operations point of contact for tower/site escalations, BTG delays, and transport-related issues.
- Leveraged dashboards and analytics tools to monitor KPIs, such as MTTR, SLA compliance, and performance trends.
- Ensured compliance with operational standards, and led continuous improvement projects to enhance efficiency and reliability in day-to-day telecom operations.
RMgX Technologies LLPGurgaon
Business Analyst
07.2022 - 02.2023
Job overview
- Company Overview: A technology solutions provider specializing in software development
- Designed business requirements and user-friendly dashboards using JIRA and prototyping tools
- Conducted end-to-end data analysis to identify trends, support forecasting, and mitigate risks
- Facilitated requirement gathering sessions and managed agile workflows for software products
- Delivered clear and detailed documentation to align technical teams.
- Designed and delivered interactive dashboards using JIRA and Figma, cutting stakeholder reporting time by 40%.
Amazon IndiaBanglore
Transaction Risk Investigator
01.2022 - 07.2022
Job overview
- Company Overview: A global leader in e-commerce and cloud computing
- Analyzed fraud trends and performed risk mitigation for buyer and seller accounts
- Handled confidential data and ensured secure transaction analysis
- Maintained compliance with data privacy standards across 100% of reviewed cases.
Global Logic Technologies LtdGurgaon
Associate
01.2021 - 01.2022
Job overview
- Company Overview: A leading provider of software product management and development services
- Resolved customer queries through multi-channel support (phone, email, chat)
- Maintained customer satisfaction through effective communication and data handling
- Reduced average handling time by 30 seconds, improving team productivity benchmarks.
Education
Islamic University of Science And TechnologySrinagar
Bachelor of Technology from Electronics and Communication Engineering
08.2015 - 05.2019
Army Public SchoolSrinagar
High School
01.2009 - 03.2015
Skills
STRENGTHS
Strong analytical skills in tracking project performance, conducting root cause analysis, and forecasting risks. Proficient in using data to drive decisionmaking,optimize resource allocation, and improve process efficiency. Skilled in scenario planning and KPI analysis to ensure timely and cost-effective project delivery.
KEY ACHIEVEMENTS
- Project Management Excellence
- Successfully delivered large-scale telecom projects and contributed to operational efficiency through effective KPI monitoring
- PMI-PMP Certification-Coursera
- Completed the PMI-PMP Certification Training Course and Project Approaches, Lifecycles, and Agile Implementation from LearnKart's Via Coursera (Credential IDs: A0808UPPHAVMQ and 30UHTUVXSHD, issued June 2023), strengthening my foundation in project management best practices and Agile methodologies.
Timeline
Project Coordinator
Reliance Jio
02.2023 - Current
Business Analyst
RMgX Technologies LLP
07.2022 - 02.2023
Transaction Risk Investigator
Amazon India
01.2022 - 07.2022
Associate
Global Logic Technologies Ltd
01.2021 - 01.2022
Islamic University of Science And Technology
Bachelor of Technology from Electronics and Communication Engineering
08.2015 - 05.2019
Army Public School
High School
01.2009 - 03.2015
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