POOJA AGRAWAL
Gondia
Summary
Experienced engineer with six years in service management, client onboarding, and offshore administration in product-based sectors. Proficient in Python, UNIX, SQL, AWS, and skilled in automating tasks with Shell scripts. Extensive knowledge of SaaS products and tools including MS Office, JIRA, and Power BI. Eager to apply expertise and contribute effectively to the team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IMPLEMENTATION CONSULTANT
Jones Lang LaSalle
Aurangabad
06.2021 - Current
- Configured mobile applications and integrations for smooth deployment.
- Analyzed datasets to ensure applications were prepared for deployment.
- Assisted in implementing and deploying product components effectively.
- Executed User Acceptance Testing (UAT) and quality assurance for new features.
- Integrated systems to meet the diverse requirements of different teams.
- Gathered end-user feedback to enhance system usability and performance.
- Provided technical training and strategic advice on product usage.
- Stayed updated with emerging technology trends and developments.
- Demonstrated expertise in creating Smartsheet forms and dashboards.
- Hands-on experience with Azure DevOps (ADO) dashboard.
- Managed L3 level tickets efficiently.
PROJECT CONTROL COORDINATOR
Barclays Group Services Private Limited
Pune
05.2018 - 06.2019
- Provided valuable advice on network Demand/Engagement issues.
- Initiated improvements for robust team processes and effectiveness.
- Proposed solutions and managed escalations for key stakeholders.
- Owned team reporting and documentation processes.
- Demonstrated understanding of Networks and voice principles.
- Experienced in troubleshooting firewall logs via Unix interface.
- Expertise in guiding usage and analysis of JIRA models.
SENIOR SYSTEM EXECUTIVE
Cognizant Technology Solutions
Pune
04.2016 - 05.2018
- Responded to customer queries across multiple platforms within SLAs.
- Performed Level 1 troubleshooting and supported server upgrade activities.
- Completed regularly scheduled network checks and reported on status.
- Prioritized and completed ServiceNow related requests, adhering to ITIL concepts.
Education
BACHELOR OF ENGINEERING - Computer Technology
MIET-Gondia
Gondia05-2015
Skills
- Unix
- Smartsheet
- ServiceNow
- Python (Programming Language)
- JIRA
- SQL (Programming Language)
- Amazon Web Services
- Azure (ADO) dashboard
- Power BI
- MS-Office
- ITIL-V3 foundation certified
Certification
- ITIL-V3 Foundation
Timeline
IMPLEMENTATION CONSULTANT
Jones Lang LaSalle
06.2021 - Current
PROJECT CONTROL COORDINATOR
Barclays Group Services Private Limited
05.2018 - 06.2019
SENIOR SYSTEM EXECUTIVE
Cognizant Technology Solutions
04.2016 - 05.2018
BACHELOR OF ENGINEERING - Computer Technology
MIET-Gondia
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