POOJA ARORA
Summary
Accomplished HR operations professional with over two years of experience in corporate environments. Currently providing comprehensive support to employees at Mphasis, addressing HR-related queries and ensuring compliance with organizational policies. Contributed to the development and documentation of company-wide HR policies, enhancing operational clarity. Strong communication skills and proactive approach to resolving service tickets demonstrate commitment to teamwork and continuous improvement in HR expertise.
Overview
2
2
years of professional experience
Work History
Senior Officer- HR Operations
Mphasis
Bangalore
07.2023 - Current
- Resolved employee grievances via ServiceNow, addressing HR and life cycle queries promptly.
- Executed daily operations efficiently using HRIS tools such as Oracle HCM and ServiceNow.
- Streamlined employee onboarding processes in collaboration with HR Business Partners and Operations team.
- Facilitated swift integration of numerous new hires with onboarding team support.
- Collaborated with payroll team to manage exception requests, including allowances and salary adjustments.
- Ensured accurate tracking of interim salary requests for compliance and reporting.
- Updated team rosters and leave trackers weekly to maintain record accuracy.
- Coordinated with L2 teams to expedite resolution of overdue ServiceNow tickets.
- Acted as sole coordinator for managing Form 16 and payslips till date.
- Drafting and issuing letters upon employee request, including bonafide letters, warning letters, termination letters, Form 60, BGV letters, NOC, and internship letters.
Education
MBA - Human Resources Management
Indira Gandhi National Open University
Bangalore01-2025
BBA - Human Resources Management
Amity University
Noida01-2022
ST.Thomas' Girls Senior Secondary School
New DelhiSkills
- Oracle HCM
- ServiceNow
- LAAS
- PeopleSoft
- Docusign
- SSP
- HR Berry
- E-Payroll
Accomplishments
- Awarded with 'PINNACLE' award for the year 2024
Timeline
Senior Officer- HR Operations
Mphasis
07.2023 - Current
MBA - Human Resources Management
Indira Gandhi National Open University
BBA - Human Resources Management
Amity University
ST.Thomas' Girls Senior Secondary School
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