Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

POOJA ARORA

Summary

Accomplished HR operations professional with over two years of experience in corporate environments. Currently providing comprehensive support to employees at Mphasis, addressing HR-related queries and ensuring compliance with organizational policies. Contributed to the development and documentation of company-wide HR policies, enhancing operational clarity. Strong communication skills and proactive approach to resolving service tickets demonstrate commitment to teamwork and continuous improvement in HR expertise.

Overview

2
2
years of professional experience

Work History

Senior Officer- HR Operations

Mphasis
Bangalore
07.2023 - Current
  • Resolved employee grievances via ServiceNow, addressing HR and life cycle queries promptly.
  • Executed daily operations efficiently using HRIS tools such as Oracle HCM and ServiceNow.
  • Streamlined employee onboarding processes in collaboration with HR Business Partners and Operations team.
  • Facilitated swift integration of numerous new hires with onboarding team support.
  • Collaborated with payroll team to manage exception requests, including allowances and salary adjustments.
  • Ensured accurate tracking of interim salary requests for compliance and reporting.
  • Updated team rosters and leave trackers weekly to maintain record accuracy.
  • Coordinated with L2 teams to expedite resolution of overdue ServiceNow tickets.
  • Acted as sole coordinator for managing Form 16 and payslips till date.
  • Drafting and issuing letters upon employee request, including bonafide letters, warning letters, termination letters, Form 60, BGV letters, NOC, and internship letters.

Education

MBA - Human Resources Management

Indira Gandhi National Open University
Bangalore
01-2025

BBA - Human Resources Management

Amity University
Noida
01-2022

ST.Thomas' Girls Senior Secondary School
New Delhi

Skills

  • Oracle HCM
  • ServiceNow
  • LAAS
  • PeopleSoft
  • Docusign
  • SSP
  • HR Berry
  • E-Payroll

Accomplishments

  • Awarded with 'PINNACLE' award for the year 2024

Timeline

Senior Officer- HR Operations

Mphasis
07.2023 - Current

MBA - Human Resources Management

Indira Gandhi National Open University

BBA - Human Resources Management

Amity University

ST.Thomas' Girls Senior Secondary School
POOJA ARORA