Open To Work
ROHIT KUMAR SINGH
Hooghly
Work Preference
Summary
Results-driven HR Operations and Project leader with 12+ years of experience, specializing in managing and optimizing HRIS platforms. Proven success in leading end-to-end HR technology initiatives, from strategy development and implementation to daily operations and user support. Expert in driving operational efficiency, ensuring data integrity, and leveraging HR analytics to support strategic business decisions. A collaborative and influential leader with a track record of guiding cross-functional teams and managing stakeholder relationships effectively.
Professional with extensive experience in HR operations and project management, demonstrating proficiency in end-to-end project planning and execution. Successfully led initiatives that improved process efficiency through automation and standardization, while ensuring compliance with statutory requirements. Managed cross-functional collaborations to enhance service delivery and implemented governance models that reduced audit observations. Proven ability to monitor key metrics and prepare analytical reports, supporting data-driven decision-making in complex environments.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Operations Manager - HR Operations
Tata Consultancy Services
Kolkata
01.2022 - Current
- Led end-to-end HR operations for multiple towers, including employee data management, onboarding, benefits administration, and compliance, ensuring 100% adherence to SLAs and statutory requirements.
- Supervised and mentored a team of HR associates, driving performance improvements and achieving a 20% increase in process efficiency through automation and standardization.
- Implemented process controls and governance models, reducing audit observations and ensuring compliance with SOX, GDPR, and local labor laws.
- Acted as a single point of contact for escalations, resolving complex employee queries and ensuring a high employee satisfaction score (ESAT).
- Drove continuous improvement projects such as digitization of employee records, HRMS migration, and automation of onboarding workflows, resulting in cost savings and faster turnaround times.
- Collaborated with cross-functional teams (Finance, IT, Legal) to ensure seamless HR service delivery across multiple regions.
- Monitored key HR metrics and prepared monthly dashboards for leadership, supporting data-driven decision-making.
- Spearheaded the successful implementation of a new HRIS system, migrating a large volume of employee records with a 99.8% data integrity rate.
- Decreased manual HR processes by a significant percentage and reduced administrative time through workflow automation and process optimization within the HRIS.
- Created and maintained a comprehensive HRIS technology roadmap, focusing on future enhancements and system upgrades.
- Developed training programs for staff to enhance skills and knowledge.
Project Manager
Tata Consultancy Services
Kolkata
02.2018 - 12.2021
- Actively spearheaded end to end project planning and management initiatives by defining precise project goals, scope, comprehensive plans for task execution, resources, and timelines while maintaining a Global Project Framework (PMO) score of 96%.
- Responsible for planning, resourcing and financial forecasting leading to significant improvements in Billing, Invoicing compliance, Accruals, and Revenue Realization, consistently enhancing financial integrity.
- Reduced billing discrepancies by 67% with the help of Accrual Billing and Actuals Invoicing.
- Managed the implementation of Hyperion centralized planning/budgeting/forecasting solutions and personally designed new internal management financial reports during a crucial transition phase.
- Improved the effort estimation accuracy by 5% through meticulous effort estimation techniques, optimizing resource allocation for diverse project activities.
- Ensured rigorous corporate governance and compliance through meticulous reporting and proactive stakeholder engagement.
- Successfully negotiated with suppliers, securing optimal terms that directly benefited customers resulting in cost reduction of 15% and cost savings of 2 Lakhs per quarter.
- Ensured contract compliance with relevant laws, mitigating legal risks and maintained clear legal documents, records, and managed communication for seamless contract continuity.
- Compiled comprehensive monthly Cost Value Reconciliation reports, enabling accurate financial assessment against agreed project budgets.
- Successfully navigated critical project challenges, notably prevented billable loss during a hiring freeze.
- Led cross-functional teams to deliver projects on time and within budget.
- Managed multiple projects with competing deadlines simultaneously.
Team Leader
Tata Consultancy Services
Kolkata
03.2016 - 02.2018
- Successfully managed vendor relationships and led the hiring of key talent for mid- and senior management roles, ensuring seamless operations.
- Oversaw and optimized HR operations, including the complete employee exit process and conducting detailed exit interviews and analysis to improve retention.
- Acted as a key individual contributor, providing leadership and guidance to the team, and facilitating performance discussions and team-building activities.
- Utilized exceptional dispute resolution skills, effectively handling concerns from staff, supervisors, and customers to foster a harmonious work environment.
- Closely monitored team performance by tracking key metrics and conducting observations, proactively identifying and managing underperformance.
Process Associate
Tata Consultancy Services
Kolkata
02.2014 - 03.2016
- Managed and analyzed large data sets, handling data preparation and presentation to support business operations across Pan-India Sales, Logistics, and Supply Chain.
- Provided critical support to various corporate functions, including IT, HR, and Finance, as an individual contributor.
- Supported all aspects of procurement and logistics, ensuring accurate data handling and quality checks.
- Successfully navigated the complexities of mass hiring and played a key role in the employee exit process, ensuring all data and documentation were accurately maintained.
Education
B.Com (Hons) - Accounts & Finance
University Of Calcutta
Kolkata, WBHigher Secondary -
West Bengal Council of Higher Secondary Education
Kolkata, WBHigh School -
West Bengal Board Of Secondary Education
Kolkata, WBSkills
- HRIS Platforms Workday
- SAP SuccessFactors
- Oracle HCM
- UKG
- Reporting & Analytics SQL
- Tableau
- Power BI
- Advanced Excel
- Agile
- Vendor management
- Budgeting and forecasting
- Supervision
- Process Improvement
- KPI monitoring
- Contract management
- Risk Management
- Leadership
- Negotiation
- CRM
- PMP
- Six Sigma
- System Implementation & Integration
- Data Migration
- Workflow Configuration
- User Acceptance Testing (UAT)
- Project planning
- Financial forecasting
- Resource allocation
- Compliance management
- Stakeholder engagement
- Process optimization
- Cost control
- Project management
- Performance metrics
Certification
- Lean Sigma Green Belt certification, 2017
- Project Management Professional (PMP), 06/23
- Generative AI, UpGrad, 08/25
- HR & Digital Transformation, LinkedIn Learning, 05/25
- AI Agents & Autonomous system, July26 Be10x
Languages
- English
- Hindi
- Bengali
Timeline
Operations Manager - HR Operations
Tata Consultancy Services
01.2022 - Current
Project Manager
Tata Consultancy Services
02.2018 - 12.2021
Team Leader
Tata Consultancy Services
03.2016 - 02.2018
Process Associate
Tata Consultancy Services
02.2014 - 03.2016
B.Com (Hons) - Accounts & Finance
University Of Calcutta
Higher Secondary -
West Bengal Council of Higher Secondary Education
High School -
West Bengal Board Of Secondary Education