POOJA BARIK
Chat support Analyst
LUDHIANA
Summary
Experienced with diagnosing and resolving technical problems efficiently. Utilizes strong communication skills to provide clear guidance and support to users. Knowledge of system maintenance and software troubleshooting ensures optimal performance and user satisfaction.
Overview
5
5
years of professional experience
Work History
Chat Support Analyst
Eclerx Services
06.2020 - Current
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Provided remote assistance to customers in resolving software and hardware issues, ensuring minimal downtime.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Education
MBA - Travel And Tourism Management
CT Group of Institutions
Jalandhar, India 04.2001 -
Skills
- Experienced: Training and Development
- Experienced: Planning and Coordination
- Internal technical communications
- Network troubleshooting
- Support services
- Technical assistance
- Technical troubleshooting
Timeline
Chat Support Analyst
Eclerx Services
06.2020 - Current
MBA - Travel And Tourism Management
CT Group of Institutions
04.2001 -