Pooja Bhosle
Chembur
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
5
5
years of professional experience
Work History
Team Leader-Quality
Eureka Out Sourcing Solution
03.2023 - 04.2024
- Ensure data was accurately collected and documented
- Preparing Pan India reports and dashboard
- Handling client's escalations
- RCA's and projects
- Create regular project status reports
- Set clear goals for the team and help them to deliver results in the most effective way
- Conducting NHT batches
- Preparing and conducting TNI and BQA data and refresher
- Working on script changes and modules
- Working with the OJT closely.
S/r. Quality analyst
Eureka Out Sourcing Solution
01.2021 - 03.2023
- Handling the transactional quality piece of ICICI Securities
- Quality induction & Certification for New Joiner
- Conducting Dip Check on new Products & Update
- Conducting Briefing, Mock calls & Call Listening session for grooming associates
- Conducting client listening calls to make new strategies & Process suggestion with reference to the process
- Preparing -Daily MTD Quality Report, Coverage Report, Efficiency report for BQ associate's call quality.
Quality Analyst
/inctele Infosoloutiono Pvt.Ltd
01.2019 - 01.2021
Education
HSC -
National Sarvodaya Junior College
SSC -
National Sarvodaya Junior College
NISM SERIES V -A -
Bachelors program in Business Administration (BBA) -
Rajiv Gandhi Institute of Management And Technology
01.2015
Skills
- Possess excellent oral and written communication skills
- Ability to cooperate and work well in a team
- Can read, write & speak English, Hindi & Marathi
- Dedicated and hardworking individual always looking for new areas to learn and enhance my knowledge
- Highly driven to outperform and deliver to the best of my ability
Marital Status
Single
Personal Information
- Title: Team Leader-Quality
- Date of Birth: 03/10/93
- Gender: Female
- Nationality: Indian
Timeline
Team Leader-Quality
Eureka Out Sourcing Solution
03.2023 - 04.2024
S/r. Quality analyst
Eureka Out Sourcing Solution
01.2021 - 03.2023
Quality Analyst
/inctele Infosoloutiono Pvt.Ltd
01.2019 - 01.2021
HSC -
National Sarvodaya Junior College
SSC -
National Sarvodaya Junior College
NISM SERIES V -A -
Bachelors program in Business Administration (BBA) -
Rajiv Gandhi Institute of Management And Technology
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