Summary
Overview
Work History
Education
Skills
Training
Personal Information
Languages
SOHAMA ROY CHAUDHURY

SOHAMA ROY CHAUDHURY

Hyderabad,

Summary

I want to utilize all my key-strengths and my learning capability for the cause of my employer being resourceful and innovative, by which my organization can grow better and my career becomes a satisfying one.

Overview

15
15
years of professional experience

Work History

Team Leader-Quality

TECH MAHINDRA LIMITED
Hyderabad
10.2020 - Current

Assistant Manager-Marketing

ARB BEARINGS LIMITED
Sonipat
05.2019 - 06.2020
  • Conduct research to identify new markets and customer needs, seek out the appropriate contact in an organisation
  • Lead generation, cold calls and to detect prospective customers thereafter arrange business meetings
  • Promotion of new products/services from time to time
  • Attend seminars, conferences and events etc
  • As per company needs
  • Keep a close vigil on new trends and changes happening in the upcoming market
  • Strategic promotional discussion and activities with the sales and marketing department for business development
  • Maintain long-term relationships with new and existing customers (National & International)
  • Follow up with new clients for revenue generation
  • Provide after-sales service on basis of client feedback
  • Enquiry generation and providing offer
  • Negotiate pricing with customers and suppliers
  • Preparation of various types of reports depending on management requirement
  • Screening for new hiring

Customer Care Executive

HSBC ELECTRONIC DATA PROCESSING INDIA PRIVATE LIMITED
Hyderabad
02.2017 - 04.2019
  • Handling UK customers with their enquiry, request and complaint
  • Following Collections procedure, working as a financial advisor and generating revenue
  • Follow up with Business Customers and help them in fulfilling their need
  • Maintaining qualitative targets

Junior Executive Document Controller

PRIMETALS TECHNOLOGIES INDIA PRIVATE LIMITED
Kolkata
01.2012 - 05.2016
  • Company Overview: formerly VAI Metals Technologies Private Limited, A joint venture of Siemens, Mitsubishi Heavy Industries and Partners
  • Personal Assistant of HOD
  • Preparation for arranging Inspection Calls as per client specified formats & templates follow up with clients for Inspection Clearance/Despatch Clearance, co-ordination with Internal Logistics Team for despatch of materials
  • Maintenance of Inspection related documents
  • Consolidation, follow-up & escalation of pending quality issues
  • Updating of weekly and monthly Inspection Schedule for Quality Control Team
  • Domestic Travel (Quality Control Team) arrangement, Stationary Procurement & Distribution
  • Manual processing of Time Sheet Booking, Employee Travel Claims, Expense Claims
  • Measuring Instrument Calibration status, arranging calibration of measuring instruments
  • Tracking of Instruments purchased for Quality Control check, maintaining log book
  • Maintain NDT & other qualification documents of Quality Control Team personnel
  • Arranging EHS Training for all employees, Issue of new card, Renewal of expired card
  • Maintenance of Order Book, tracking of Revenue
  • Preparation of various types of reports depending on management requirement
  • Formerly VAI Metals Technologies Private Limited, A joint venture of Siemens, Mitsubishi Heavy Industries and Partners

C.C.E (Customer Care Executive)

IBM DAKSH BUSINESS PROCESS SERVICES PRIVATE LIMITED
Kolkata
02.2011 - 01.2012
  • Handling DU Telecom Postpaid customers by responding to their enquiry, request and complaints
  • Maintaining qualitative targets

Relationship Executive

ABADOO SOLUTIONS PRIVATE LIMITED
Kolkata
08.2010 - 12.2010
  • Account maintenance
  • Fixing appointment with parents for taking part in the demo sessions, to check how the system works
  • Collate daily reports from branches

C.C.A (Customer Care Associate)

PECON SOFTWARE LIMITED
Kolkata
05.2009 - 02.2010
  • Handling Australian customers with their computer related queries
  • Achieving sales target by selling Mc Afee Anti-Virus with year plan

Education

B.Com -

Dinabandhu Andrews College, C.U.
01-2010

Higher Secondary (Class XII) -

JSBV
01-2007

Madhyamik (Class X) -

BBV
01-2005

Skills

  • Self-Confidence
  • Fast learning along with smart working capability
  • Communication skill
  • Comprehensive problem-solving capabilities
  • Full devotion & responsibility towards duties

Training

  • Internal Quality Auditor Certification from QLEARN-Tech Mahindra.
  • Anti-Friction Bearing Fundamentals (Mechanical Engineering) from Udemy.
  • IT-SMART from Brainware Computer Academy, Jadavpur. (Basic on Multimedia)
  • Computer Fundamentals from AGP INFOSYS.

Personal Information

  • Date of Birth: 11/01/87
  • Gender: Female
  • Nationality: Indian

Languages

English
Proficient
C2
Bengali
Proficient
C2
Hindi
Intermediate
B1

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SOHAMA ROY CHAUDHURY