POOJA CHAUHAN
Manager-Lead Generation | Renewal Management | Channel Partner & School Engagement Specialist
New Delhi,Delhi
Summary
Strategic and performance-driven Lead Generation & Channel Partner Enablement Specialist with strong expertise in Ed-Tech and software renewals. Currently serving as Manager – Lead Generation at ICT360 (ARK Tech Innovation Pvt. Ltd.), driving school outreach, partner development, and structured pipeline expansion for ICT, STEM, Robotics, AI, and Innovation Lab programs. Known for CRM optimization, stakeholder engagement, and client relationship excellence.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
11
11
years of professional experience
Work History
Manager – Lead Generation
ICT360 (ARK Tech Innovation Pvt. Ltd.)
Noida
01.2024 - Current
- Leading national school lead generation strategy and nurturing pipelines.
- Conducting ICT/STEM presentations with school principals and management teams.
- Training, onboarding, and enabling channel partners to enhance sales execution.
- Supporting proposal drafting, demos, and follow-up communication.
- Strengthening CRM hygiene and accurate forecasting models.
- ICT360 is a leading EdTech provider offering ICT Curriculum, Innovation Labs, Robotics, AI, STEM, and ATL solutions for K–12 schools.
- Accomplished multiple tasks within established timeframes.
Renewal Account Manager
ARK Infosolutions Pvt. Ltd.
Noida
01.2017 - 01.2024
- Delivered 70–80% Quality Renewal Rate with strong customer satisfaction.
- Trained reseller partners for renewal workflow improvement.
- Managed Autodesk subscription renewals and customer issue resolutions.
- Prepared proposals, quotes, and managed negotiation cycles.
- Validated sales agents' and customers' experience to develop actionable insights into factors determining success or failure of renewal attempts.
Inside Sales Representative
Denave India Pvt. Ltd.
Noida
01.2016 - 01.2017
- Executed inside sales for Apple's Education Program and managed opportunity pipelines.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Marketing Executive
GH Media Business Pvt. Ltd.
Noida
01.2015 - 01.2016
- Developed marketing strategies and strengthened client relationships.
- Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance.
- Collaborated closely with sales teams to ensure alignment between promotional activities and revenue goals.
Technical Support Executive
CBO Infotech Pvt. Ltd.
New Delhi
03.2015 - 07.2015
- Provided ERP solution training, installation support, and technical troubleshooting.
- Managed high call volume during peak hours, maintaining exceptional service standards under pressure.
Education
Bachelor of Science -
01.2014
Language Course -
01.2017
High School Diploma -
04.2001 -
Skills
Targeted lead development
Sales experience in K–12 EdTech solutions
Channel Partner Training & Onboarding
Renewal Sales & Customer Retention
CRM Optimization (Salesforce, ERP, Automation Tools)
Forecasting and pipeline analysis
School Engagement & Product Presentations
Sales Operations & Cross-Functional Coordination
Professional Communication & Stakeholder Handling
Salesforce CRM
ERP Systems
Autodesk Products
Lead Generation Tools
Data Reporting & Analysis
ICT & STEM EdTech Product Knowledge
Accomplishments
- Achieved 70–80% Renewal Quality Rate at ARK Infosolutions.
- Trained and enabled channel partners, improving field-level performance.
- Strengthened ICT360’s lead engine contributing to expansion success.
Timeline
Manager – Lead Generation - ICT360 (ARK Tech Innovation Pvt. Ltd.)
01.2024 - Current
Renewal Account Manager - ARK Infosolutions Pvt. Ltd.
01.2017 - 01.2024
Inside Sales Representative - Denave India Pvt. Ltd.
01.2016 - 01.2017
Technical Support Executive - CBO Infotech Pvt. Ltd.
03.2015 - 07.2015
Marketing Executive - GH Media Business Pvt. Ltd.
01.2015 - 01.2016
Rajkiya Pratibha Vidalaya - High School Diploma,
04.2001 -
Delhi University - Bachelor of Science,
Ramjas College-Delhi University - Language Course,