Pooja G.
Project Manager
Hyderabad
Summary
Dynamic professional eager to leverage skills and knowledge within a reputable organization committed to setting trends and standards in the service domain. Focused on active participation and collaboration to drive organizational success while fostering personal growth. Prepared to contribute innovative solutions that enhance service delivery and cultivate a culture of excellence. Passionate about aligning personal aspirations with the strategic goals of the organization for mutual success.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Senior Consultant
Infosys Limited
02.2023 - Current
- Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
- Prioritized projects and project tasks depending upon key milestones and deadline dates.
- Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
- Collaborated with internal teams to develop customized solutions that addressed unique client needs.
- Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
- Developed innovative strategies to address complex business challenges, resulting in increased profitability for clients.
- Identified key areas in need of improvement and implemented plans to rectify issues.
- Streamlined project management processes, improving efficiency and reducing overall costs.
- Facilitated workshops with clients to identify pain points, establish goals, and define actionable steps towards achieving desired outcomes.
- Gave budget suggestions for projects, outlining financial needs, and forecasting.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Evaluated staff performance and provided coaching to address inefficiencies.
Project Coordinator (PMO)
Yash Technologies Pvt Ltd
05.2022 - 01.2023
- Generated dashboards for project tracking on a monthly and weekly basis.
- Maintained accuracy of resource data in RMS tool.
- Managed resource distribution across projects.
- Creation of new projects and resource loading
- Managed resource transitions for project onboarding and off-boarding.
- Raising RRF (resource requisition form) whenever there is requirement of new skill
- Ensured timely closure of incident tickets by tracking data weekly and monthly.
- Updating the status of created incidents vs resolved incidents every week.
- Providing root cause analysis if there is any SLA breach.
- Generated monthly PowerPoint reports to evaluate project tracking.
- Updating the RMS tool if there are new CO/CR/PO
- Raising invoices for the project and providing revenue details with finance team
- Providing profit and loss report to the client
- Updating the resources master data sheet, project sow, CBR'S
- Coordinating with resources to close the incidents and working on aging tickets.
- Reviewed Project Development plan reports each month.
- Collaborate and assist internal projects of different scope.
- Presenting Project wise and Resource wise allocation reports
- Calculating Efforts and Utilization of the resources every month
Sr Customer Representative
Synchrony Financial
09.2016 - 05.2022
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
- Developed rapport with customers, fostering trust and long-term relationships through exceptional service.
- Collaborated with cross-functional teams to address and resolve systemic issues impacting customer experience.
Education
Master’s - finance
St. Xaviers PG college
01.2018 - 04.2020
Bachelors - BSC computers
Vivekananda Degree College
01.2013 - 04.2016
Intermediate - undefined
Sri Gayatri Junior College
01.2011 - 04.2013
Board of Secondary Education - undefined
National High School
Skills
Certified Scrum Master
Disclaimer
I do hereby confirm that all the details furnished in this form are true to the best of my knowledge. Place: Hyderabad Date: G. Pooja
Certification
Certified Scrum Master
Timeline
Certified Scrum Master
06-2024
Senior Consultant
Infosys Limited
02.2023 - Current
Project Coordinator (PMO)
Yash Technologies Pvt Ltd
05.2022 - 01.2023
Master’s - finance
St. Xaviers PG college
01.2018 - 04.2020
Sr Customer Representative
Synchrony Financial
09.2016 - 05.2022
Bachelors - BSC computers
Vivekananda Degree College
01.2013 - 04.2016
Intermediate - undefined
Sri Gayatri Junior College
01.2011 - 04.2013
Board of Secondary Education - undefined
National High School
Similar Profiles
Priyatharini RPriyatharini R
Senior Consultant at Infosys LimitedSenior Consultant at Infosys Limited
Harshita DubeyHarshita Dubey
Java Developer | Senior System Engineer at Infosys LimitedJava Developer | Senior System Engineer at Infosys Limited
Prasad Tukaram RautPrasad Tukaram Raut
Senior System Engineer-Operation Support Team at INFOSYS LIMITEDSenior System Engineer-Operation Support Team at INFOSYS LIMITED
MAHIPALSINH VANARMAHIPALSINH VANAR
Senior Consultant - Presales & Bid Management at Infosys LimitedSenior Consultant - Presales & Bid Management at Infosys Limited
ARAVA ANANTHA RAOARAVA ANANTHA RAO
Information Security Manager at Tata Consultancy ServicesInformation Security Manager at Tata Consultancy Services