Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Sayak Lodh Chowdhoury

Pune

Summary

Dynamic Senior Consultant with more than 10 years of extensive experience, currently working at Ernst & Young, specializing in project management and ServiceNow solutions. Proven track record in leading cross-functional teams, ensuring quality deliverables, and driving organizational change. Certified Scrum Master and ITIL certified, adept at leveraging emerging technologies to enhance service delivery and client satisfaction.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Consultant

Ernst & Young
Pune
05.2024 - Current
  • Create detailed project plans, including work breakdown structures and schedules.
  • Act as the primary point of contact between clients, technical teams, and vendors.
  • Translate business requirements into platform solutions in collaboration with technical leads.
  • Support organizational change management processes related to ServiceNow adoption.
  • Ensure that delivered solutions meet customer requirements and quality standards.
  • Oversee user acceptance testing (UAT), and manage go-live readiness.
  • Ensure adherence to ServiceNow best practices and standards.
  • Worked closely with stakeholders to identify business issues.
  • Track project expenses, and ensure adherence to budgets.
  • Monitor and control project timelines to meet delivery deadlines.
  • Prepared comprehensive project status updates including risks, issues, timeline changes.
  • Created reports, presentations and other documents to share findings with management team.

Senior Consultant

PwC
02.2023 - 05.2024
  • Responsible for planning Metaverse capabilities on tenant portal.
  • Working closely with the emerging tech teams to develop unique features and products.
  • Working for multiple industry use cases to onboard them into metaverse.
  • Responsible for managing Azure Devops stories by closely working with the developers.

Technical Service Engineer Expert

Fujitsu
08.2021 - 02.2023
  • Responsible for Management Planning, Budgeting, Management, Scope (SoW) and change control.
  • Managed end-to-end implementation on the ServiceNow dedicated instance for all the modules.
  • Responsible for L-2 interviews for ServiceNow recruits.
  • Responsible for Effort and Cost estimation of new projects.
  • Responsible for capability planning and resource planning of resources.
  • Responsible for service delivery to customers in order to deliver contracted service commitments & continual service improvements.
  • Responsible for forecasting and management of the account P&L (orders, revenue & margin).
  • Responsible for actively owning service risks, controls service costs & improving productivity for customers.
  • Responsible for the continual improvement of Service Delivery standards & practices.
  • Depending on the size of the account, identify opportunities for new business and account growth.

Consultant

Capgemini
04.2015 - 07.2021
  • Working on Incident, problem, Change requests, Knowledge Bases.
  • Movement of migrated data from Dev to UAT and then Prod.
  • Taking daily Scrum-Calls and maintaining overall health of the projects.
  • Involved in multiple onshore/offshore project transitions for customers across the globe.

Education

B.Tech/B.E. - Computers

West Bengal University of Technology (WBUT)
06-2014

Skills

  • Certified Scrum Master
  • Project Management
  • ITIL certified
  • PMP trained
  • Emerging technologies
  • ServiceNow
  • Agile methodology

Certification

  • ITIL V4
  • Certified Scrum Master
  • Project Management Professional (PMP) Course

Personal Information

  • Date of Birth: 10/28/92
  • Gender: Male
  • Marital Status: Married

Timeline

Senior Consultant

Ernst & Young
05.2024 - Current

Senior Consultant

PwC
02.2023 - 05.2024

Technical Service Engineer Expert

Fujitsu
08.2021 - 02.2023

Consultant

Capgemini
04.2015 - 07.2021

B.Tech/B.E. - Computers

West Bengal University of Technology (WBUT)

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Sayak Lodh Chowdhoury