Pooja GC

• Designed and executed comprehensive test cases for functional, integration, regression, and sanity testing under Agile methodology.
• Performed automation testing using Playwright, Selenium, and Rest Assured; basic knowledge of Cypress and Appium.
• Conducted API testing, web application testing, Android app testing, and Generative AI response validation.
• Created chatbot workflows using Dialogflow, Amazon Lex, and IBM Watson, applying NLP fundamentals.
• Managed release branch creation, deployment on AWS and GCP test environments, and production releases with live environment monitoring.
• Collaborated with DevOps on AWS services, including CodePipeline, EBS, Amplify, and Route 53, for seamless deployments.
• Used tools like Jira, GitHub, MongoDB, and Pinecone for tracking, version control, and data validation.
• Boosted code coverage by developing comprehensive test cases based on business requirements and user stories.
• Enhanced automation efficiency by designing and implementing robust test scripts.
• Streamlined QA processes for faster software releases, utilizing automation tools.
• Managed defect tracking systems effectively, enabling timely resolutions for critical issues discovered during testing phases.
• Contributed to continuous improvement initiatives by providing valuable feedback during retrospective meetings.
• Optimized test suite execution time through parallel testing techniques, accelerating the QA cycle.
• Improved product quality with diligent identification and resolution of software defects.
• Collaborated with cross-functional teams for seamless integration testing, ensuring optimal system functionality.

• Automated data collection activities to increase productivity, boosting productivity 25%.
• Improved customer satisfaction by designing and implementing tailored solution engineering strategies.
• Led post-implementation reviews to ensure ongoing alignment between client needs and delivered solutions, fostering long-term partnerships built on trust and mutual benefits.
• Provided expert guidance during the pre-sales process, helping drive sales success by demonstrating the value of proposed solutions to prospective clients.
• Analyzed and resolved complex network problems for end-users.
• Resolved complex issues by utilizing strong analytical skills and innovative problem-solving techniques.
• Provided technical expertise in product demonstrations, leading to an increase in successful client conversions.
• Tested functional compliance of company products.

Delivered technical assistance to customers, ensuring prompt resolution of product-related queries.

Processed and analyzed mortgage-related documentation.
Coordinated with stakeholders to ensure compliance with US mortgage guidelines.

Worked application development projects, including Web application and SQL DB.