Summary
Overview
Work History
Education
Skills
Projects
Accomplishments
Timeline
Generic

Pooja G Shah

Bengaluru

Summary

  • Results-driven Proxy Product Owner/QA Lead with over 9+ years of experience in Software Testing and Business Analysis, across Financial Services and Healthcare domains.
  • Proficient in requirements mapping, documentation, and solution development.
  • Conducting comprehensive gap analysis, facilitating stakeholder collaboration, and implementing Agile methodologies to drive process optimisation and maximise organisational efficiency.
  • Proficient in utilising Agile Scrum Methodology to drive project success, ensuring efficient collaboration and timely delivery of high-quality solutions.
  • Impressive success in heading entire product lifecycle activities, including product strategy development, customer insights/ needs, requirements definition, design management, engineering change management, issues control & resolution, cost management, vendor management, quality management & various other cross-functional activities.
  • Develop automated test scripts using industry-standard frameworks. Automate functional, regression, smoke, sanity, and performance tests for web applications.
  • Design and maintain reusable and robust automation test scripts for various applications (web, mobile, or desktop).
  • Experience in writing intermediate to complex SQL queries, ability to determine the types of testing that must be conducted (i.e., data validation, regression, etc.), including evaluating the testability of requirements and create a comprehensive test plan that supports the business and technological solutions being delivered.

Overview

11
11
years of professional experience

Work History

Proxy Product Owner/QA Lead

IBM
Bengaluru
10.2022 - Current
  • Managing CCT tool enablement across geographical regions, starting with NA, followed by EMEA, LA-SSA-Mexico, and Brazil.
  • Facilitating the transition from local tools like tip tools and macros to CCT for all costing & pricing related activities.
  • Orchestrating the entire process lifecycle, including requirement gathering, incorporating new features based on user feedback, design, development, testing, UAT drive, and Go No-Go decisions. Ensuring user education for smooth adoption.
  • Ensuring 100% customer satisfaction in stakeholder meetings by resolving issues within agreed service level agreements (SLAs). Addressing concerns, providing updates, and aligning with stakeholder expectations.
  • Managing prioritization, clarity of vision, and collaboration through updated Jira boards and effective agile ceremonies. Fostering cross-squad work and alignment to achieve project objectives.
  • Working closely with Architects & Development teams in designing the applications as per strategy, ensuring alignment with project goals and requirements.
  • Collaborated closely with developers and QA teams to enhance bug tracking , reporting, and resolution workflows.
  • Conducted root cause analysis on test failures and production defects, leading to improved test stability and reduced downtime
  • Led the development of reusable automation libraries , reducing script creation time by 40%.
  • Define test process including required test activities, deliverables and test schedule.
    Understand how changes impact work upstream and downstream including various back end and front-end architectural modules

Senior Quality Engineer

XL Health India (United HealthCare)
Bengaluru
05.2019 - 10.2022
  • Designed and maintained automation test suites for multiple healthcare applications using BDD and Selenium.
  • Coordinated with cross-functional teams to define test strategies and improve sprint deliverables in Agile settings.
  • Conducted API testing and automation using Karate, ensuring seamless integration of third-party services.
  • Provided UAT support, trained business users, and facilitated successful production deployments.

IT Consultant

ITC Infotech Pvt Ltd
Bengaluru
06.2018 - 05.2019
  • Executed end-to-end test cycles, including requirement analysis, test planning, and defect tracking.
  • Collaborated with business analysts and developers to ensure test coverage of key user scenarios.

Quality Engineer

Icrea Infotech Pvt Ltd
Hyderabad
11.2014 - 12.2017
  • Worked on the ACO platform, ensuring data integrity through rigorous manual and database testing.
  • Created and executed SQL-based test cases to validate provider performance and compliance metrics.

Test Engineer

Tejosma Technologies
Bengaluru
02.2014 - 07.2014
  • Performed manual testing for client-server and web-based applications, focusing on UI and functionality.

Education

Bachelor of Engineering (B.E) - Computer Science Engineering

JMNR Women's Engineering College
Hyderabad
06.2013

Skills

  • Manual Testing
  • Selenium WebDriver
  • Cucumber
  • BDD framework
  • Java
  • TestNG
  • Maven
  • Junit
  • Business Analysis
  • API Testing using Postman
  • Karate framework
  • Database Testing
  • Leadership & Communication
  • Microsoft Excel, PowerPoint, Word
  • Jira
  • SQL
  • Agile methodologies

Projects

  • Common Costing Tool (CCT) - IBM, A pricing solution for MMS offerings integrated with Conga; involved requirement gathering, automation test suite creation, and business stakeholder demos.
  • E&I Call Center Management System - UnitedHealthCare, Developed test strategies and automated regression suites to ensure performance management features were error-free and aligned with user goals.
  • Sales Intake - UnitedHealthCare, Led functional and automation testing for a secure, role-based web app streamlining marketing and sales workflows.
  • ACO Platform - Icrea Infotech, Executed integration and data validation testing across EMR systems, CCLF feeds, and analytics dashboards for US-based healthcare providers.

Accomplishments

  • Spotlight Award (2024) and Growth Award (2023) at IBM for outstanding work and contributions
  • Rock Star (2021) and Gold Star (2019) awards at XL Health India(United Healthcare) for Quality work.
  • Certificate of Appreciation by New Jersey Innovation Institute (NJII)
  • BluePoints recognition from teammates and managers.

Timeline

Proxy Product Owner/QA Lead

IBM
10.2022 - Current

Senior Quality Engineer

XL Health India (United HealthCare)
05.2019 - 10.2022

IT Consultant

ITC Infotech Pvt Ltd
06.2018 - 05.2019

Quality Engineer

Icrea Infotech Pvt Ltd
11.2014 - 12.2017

Test Engineer

Tejosma Technologies
02.2014 - 07.2014

Bachelor of Engineering (B.E) - Computer Science Engineering

JMNR Women's Engineering College

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Pooja G Shah