Pooja Indiresh

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Roles and Responsibilities:

• Facilitated end-to-end onboarding for commercial credit card clients, ensuring a seamless transition and positive client experience.
• Managed the full account and product setup lifecycle—gathering client information, verifying eligibility, and opening new accounts with accuracy and control adherence.
• Performed due diligence and KYC (Know Your Customer) on new clients, ensuring compliance with AML and CTF regulations and internal policy standards.
• Supervised end-to-end lending services including, documentation review, deal closing, drawdowns, rollovers, repayments, and Nostro and past-due reconciliations, ensuring timely execution, accuracy, and compliance with SLAs and controls.
• Served as the SME for operational workflows, triaging escalations, advising stakeholders, and partnering with onshore teams to resolve exceptions and uplift standards.
• Executed reconciliation, trade support, and settlements activities, strengthening straight-through processing and reducing breaks.
• Ran daily loan servicing operations with precision, adhering to standard operating procedures and risk controls.
• Supported internal and external audits and examinations related to custodian services and client management, preparing documentation and remediating findings.
• Adapted to changing schedules and volume spikes, maintaining high performance and service levels during peak periods.
• Processed client payments and a range of financial transactions, including income and tax-related events, to support account management.
• Provided investment support for client accounts, including deposit handling and transaction administration.
• Leveraged data analysis and technology tools to identify process improvement opportunities, optimizing onboarding workflows.
• Reviewed team deliverables, providing constructive feedback and driving continuous process optimization.