Pooja Kannaravil Dharmman
Thrissur
Summary
Experienced business class travel counselor with 4 years of expertise in providing exceptional service to business and first-class clientele. Skilled in building strong client relationships, navigating visa regulations, and providing personalized travel solutions. I believe in a strong work ethic. being useful and adding value, passionate about serving a common vision, and gaining wisdom knowledge, and experience as I go.
Overview
5
5
years of professional experience
Work History
Airline First and Business Travel Counselor
Business Travel Group LLC
Riga
12.2019 - Current
- Client Consultation: Consultation with clients to understand their travel requirements, provided tailored travel solutions for business and first-class US-based passengers, specializing in Star Alliance, One World alliance bookings.
- Award Ticket Expertise: finding optimal award tickets with Turkish Airlines and Lufthansa, customized travel arrangements for individual and group clients, maximizing value and satisfaction.
- GDS Proficiency: Advanced skills in Sabre and Amadeus GDS platforms
- Sales and Relationship Management: Successfully acquired and maintained client relationships through personalized service, booking conference appointments for group travelers ensuring high customer retention.
- Night Shift Operations: Managed complex travel logistics during night shifts (10 PM to 6 AM)
Airline Travel Consultant
International Travel Network SIA
Riga
04.2019 - 10.2019
- Customer Service: Provided exceptional service to US-based economy class passengers, ensuring their travel needs were met efficiently.
- Knowledge of GDS: Sabre and Amadeus
- Booking and Reservation Management: Handled bookings and reservations with precision and attention to detail.
- Problem Resolution: Successfully resolved customer inquiries and issues related to flights and bookings, returns, refunds, and maintaining high satisfaction levels.
- Airline Policy Knowledge: Demonstrated a strong understanding of airline policies and procedures, enhancing customer experience through clear communication.
Education
BBA - International Business Management
Turiba University
Riga02-2023
Skills
Empathy: Naturally empathetic, with a deep understanding of other's perspectives and needs
Client Relationships: Skilled in building strong client relationships, and delivering personalized travel experiences
Critical Thinking: Strong at analyzing situations and making smart decisions
Time Management: Efficiently manages time and priorities, optimizing productivity and meeting deadlines consistently
Cultural Sensitivity: Adapts service to respect diverse cultural preferences
Clear Communication: Able to express ideas clearly, including speaking publicly and creating presentations in PowerPoint
Team Collaboration: Works effectively in team settings and atmosphere, contributing positively to group dynamics and achieving goals
Internships
- Hotel Fonte Angelica Perugia, Italy (2019)- Front office intern during first year of college
- Artemis Hamam and Spa Kos island, Greece (2022)- Digital marketing team lead, office assistant.
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Italian
Intermediate (B1)
B1
Hindi
Upper Intermediate (B2)
B2
Timeline
Airline First and Business Travel Counselor
Business Travel Group LLC
12.2019 - Current
Airline Travel Consultant
International Travel Network SIA
04.2019 - 10.2019
BBA - International Business Management
Turiba University
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