POOJA KRISHNA GOWDA
Malad West
Summary
To achieve a challenging position in a reputed Organization where I can showcase my talents and explore new opportunities.
Confident individual with extra ordinary Communication & Interpersonal skills including interest & Knowledge in Customer Service, Sales and Business development and a hunger to learn more.
Overview
9
9
years of professional experience
Work History
Sr. CSA
First source Advantage L.L.C
03.2017 - Current
- Increased sales through effective product recommendations and upselling techniques.
- Connected with customers by listening to concerns and answering questions.
- Resolved escalated customer complaints professionally and efficiently, restoring client confidence in the brand.
CSA Transunion
Intelenet Global Services Ltd
11.2015 - 02.2017
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Increased sales through effective product recommendations and upselling techniques.
Education
Graduation -
B.Com
01.2022
Higher secondary - commerce
01.2014
Secondary school - SSC
01.2012
Skills
- Goal oriented
- Patience and tolerance
- Strong work ethic
- Staff education and training
- Trained in Salesforce
- Customer account management
Languages
English
Hindi
Marathi
Hobbies and Interests
- Social media
- Gym & fitness
- Socializing
Personal Information
- Age: 30
- Date of Birth: 01/07/94
- Nationality: Indian
- Marital Status: Married
Timeline
Sr. CSA
First source Advantage L.L.C
03.2017 - Current
CSA Transunion
Intelenet Global Services Ltd
11.2015 - 02.2017
Graduation -
B.Com
Higher secondary - commerce
Secondary school - SSC
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