Pooja Kushwaha
Bengaluru
Summary
Dynamic professional with extensive experience in digital banking technology and sales strategy development. Successfully managed diverse portfolios, achieving quarterly sales targets while ensuring compliance and risk management. Eager to leverage expertise to drive growth and enhance customer engagement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager 1
ICICI BANK
Bengaluru
03.2023 - Current
- Implemented customer relationship management software for streamlined interactions.
- Build and maintain strong relationships with existing and new customers.
- Facilitated conflict resolution between customers and service teams effectively.
- Established relationships with key stakeholders within the organization to ensure effective problem-solving approaches.
- Cross-sell bank products such as savings accounts, credit cards, loans, insurance, mutual funds, and investment products.
- Achieve monthly and quarterly sales targets (CASA, retail assets, TPP (third-party products)).
- Portfolio Management: Manage a portfolio of retail customers, conduct regular portfolio reviews to ensure service satisfaction, and identify new opportunities.
- Compliance & Risk Management: Follow all internal banking processes and compliance regulations (KYC, AML, audit).
- Digital Banking & Technology: Promote the use of ICICI Bank's digital platforms (iMobile, Internet Banking, UPI).
- Team Collaboration.
Admissions Officer
U-Next Learning Pvt.Ltd
Bengaluru
08.2022 - 11.2025
- Assisted in creating marketing materials to promote educational programs effectively.
- Provided information sessions to prospective students and their families on academic requirements, financial aid, career opportunities, and other related topics.
- Managed incoming applications through tracking system ensuring timely responses were made.
- Collaborated with faculty committees in making decisions about admitting specific candidates into a college or university program.
Assistant Manager
Jaro Education
Bengaluru
03.2022 - 08.2022
- Resolved customer inquiries and escalated issues when necessary.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Key Account Manager
Teachnook
Bengaluru
10.2021 - 02.2022
- Analyzed market trends to identify opportunities for account growth.
- Managed key enterprise account with responsibility for sales, contracts, negotiations and reporting.
- Analyzed market trends, customer feedback, pricing strategies. to recommend changes in product offerings or services.
- Negotiated contract terms with clients and established important deadlines.
- Created presentations for key stakeholders regarding progress updates or proposals for new initiatives.
- Monitored market trends and competitor activity to adjust account strategies accordingly.
Education
MBA - Operations Management & Marketing
Ramiah Institute of Managemnet
Bengaluru09-2021
Bachelor of Science - Computer And Information Sciences
Sri Shankarachrya Institute of Technology
Bhilai11-2017
Skills
- Customer relationship management
- Compliance and risk management
- Digital banking technology
- Portfolio management
- Sales strategy development
- Market analysis
- Performance monitoring
- Stakeholder engagement
- Effective communication
- Loan processing
- Budget planning
- Banking operation
- Credit analysis
- Corporate finance
- Operations management
- Business intelligence
- Asset protection
- MS Excel
- Salesforce
- Power BI
- Google Analytics
Certification
- Fundamentals of digital marketing
- Supply chain management: strategic & optimization
Timeline
Manager 1
ICICI BANK
03.2023 - Current
Admissions Officer
U-Next Learning Pvt.Ltd
08.2022 - 11.2025
Assistant Manager
Jaro Education
03.2022 - 08.2022
Key Account Manager
Teachnook
10.2021 - 02.2022
MBA - Operations Management & Marketing
Ramiah Institute of Managemnet
Bachelor of Science - Computer And Information Sciences
Sri Shankarachrya Institute of Technology
Similar Profiles
Edison Ravi KoilpillaiEdison Ravi Koilpillai
IT Technical Sourcer Recruiter at Skillmine Technology Consulting Pvt Limited, ICICI Bank, ICICI Securities, ICICI PrudentialIT Technical Sourcer Recruiter at Skillmine Technology Consulting Pvt Limited, ICICI Bank, ICICI Securities, ICICI Prudential
VISAL VIJAYAKUMARVISAL VIJAYAKUMAR
DEVELOPMENT OFFICER at ICICI FOUNDATION FOR INCLUSIVE GROWTH, ICICI BANKDEVELOPMENT OFFICER at ICICI FOUNDATION FOR INCLUSIVE GROWTH, ICICI BANK
SANTOSH GUPTASANTOSH GUPTA
Mortgage Relationship Manager at ICICI Securities Ltd (Transferred to ICICI Bank Ltd.))Mortgage Relationship Manager at ICICI Securities Ltd (Transferred to ICICI Bank Ltd.))
Hansal PatelHansal Patel
Intern at ICICI Bank and State Bank of IndiaIntern at ICICI Bank and State Bank of India
SHARMILA SSHARMILA S
IT Audit Consultant at SeimensIT Audit Consultant at Seimens