Pooja L

• Analyzed data trends to support decision-making and strategic planning.
• Collaborated with cross-functional teams to enhance project delivery processes.
• Conducted market research to inform product development and investment strategies.
• Facilitated workshops to gather stakeholder feedback on project outcomes.
• Implemented process improvements to optimize operational efficiency across teams.
• Verified aspects of integration testing, functional testing, and regression testing.
• Hands-on experience in SAFe methodology.
• Defining stakeholders' business needs and translating them into a product vision.
• I worked on the product backlog and the product roadmap.
• Worked on projects: Book Flow Monitor, Flash (internal tools).
• Product grooming with the technical team and management.
• I reviewed the project requirements, created test scenarios, and participated in the testing of the legacy system for the update to the new one.
• Delivered analytic support to identify high-priority opportunities and prospective clients to build pipelines.
• Completed documents and work requests according to company standards.
• Coordinated with managers to identify skill or knowledge gaps, and implement training needs.
• Analyzed key performance indicators to identify effective strategies.
• Led team in daily operations and ensured task completion.
• Developed training programs for new staff to improve onboarding efficiency.
• Facilitated conflict resolution among team members to maintain a positive work environment.
• Methodology: SAFe.
• Tools used: JIRA, Figma.

On-site Experience:

• Collaborated with a cross-cultural team.
• Effectively received knowledge transfer from the Nice, France, team on flight selection.
• Successfully set up a new team in Bangalore.

JLL project, as product specialist

• Executed test scripts and logged defects, working with application team to resolve issues arising out of testing process.
• Hands-on experience in agile scrum methodology.
• Written business and technical user stories, and gained approval from the product management team.
• Assisted the product owner in preparing the product backlog and the product roadmap. Involved in the release planning of the project.
• Participated in sprint planning meetings, Scrum daily stand-ups, and sprint review and retrospective meetings.
• Create user stories in Azure DevOps.

• Experienced in Call Centre Operations, People Management /Process Transitions.
• Lead email support team, ensured outsourced functions meet quality and efficiency standards
• Identified and resolved problems through root cause analysis and research
• Delivered in-depth process training, imparting knowledge of best practices for protecting data and minimizing errors
• Cultivated productive relationships with: Contracting Call Centre Agencies - The Office Gurus, EL Salvador and WIPRO, India to ensure smooth and effective call center operations
• Worked with salesforce development team, use case creations for email support CRM
• Data modeling, visualising
• Led several process improvement activities to minimize backlog of 5K+ e-mail cases in just a week

• Engaged in cataloging, designing exhibits, and recording artifacts
• Evaluated product data for accuracy, value, and status of preservation
• Researched and recorded origins, provenance, and historical significance of archival materials
• Collaborated with cross functional teams, gained knowledge on retail business
• Actively listened to customers' requests, confirming full understanding before addressing concerns
• Resolved problems, improved operations, and provided exceptional service