Pooja Lalwani
Chennai
Summary
Dynamic Senior Strategic Account Manager with a proven track record at Swiggy Limited, excelling in networking and clear articulation. Spearheaded growth initiatives & enhancing partner investments. Expert in relationship building and persuasive strategies, consistently achieving and surpassing sales quotas. Skilled in leveraging active listening to identify and seize new business opportunities.
Overview
14
14
years of professional experience
Work History
Senior Strategic Account Manager - Swiggy Dineout
Swiggy Limited
Chennai
08.2024 - Current
- Onboard new accounts by explaining the requirements to the partners and coordinating with internal stakeholders
- Meet the existing partners periodically and ensure Restaurant Display Page(RDP) content is correct and image coverage is high
- Make persuasive presentations on the benefits and goodness of Dine Out plans & promotions for month-on-month growth and ensure partners invest consistently
- Execute growth forward activities such as offer alignments, marketing operations alignments, etc. to ensure go live on events and activities as planned
- Resolve issues such as 'diner denied payout' and ensure seamless transactions for customers and partners at the restaurants
- Prepare the growth plans for each account being managed and gather competitor action insights
Business Development Lead
OJCommerce LLC
Chennai
05.2022 - 04.2023
- Cold calling and sending emails to generate new sales opportunities
- Identify prospect's need and suggest appropriate services
- Build long-term trusting relationships with prospects to qualify leads as sales opportunities
- Proactively seek new business opportunities in the market
- Negotiating contracts and establishing new business
- Report to sales manager with weekly, monthly & quarterly results
Subject Matter Expert - Sales
Foodhub Software Solutions
Chennai
10.2017 - 08.2021
- Consistently make a good first impression while receiving inbound calls from potential leads or when calling leads
- Listening to the client's needs to generate repeat sales
- Engage Potential clients in dialogue that opens opportunities
- Answer all questions honestly and accurately
- Provide information regarding product/service in an engaging manner
- Take relevant notes on all calls for future use and enter into database
- Process orders quickly and accurately
- Maintain a friendly, professional tone at all times
- Function as a part of the team with sincere enthusiasm
- Negotiate sales and address any concerns/reservations of potential clients
- Commit to department and individual quotas/goals
Assistant Manager - Key Client Division
Indiamart Intermesh Ltd
Chennai
07.2016 - 10.2017
- To manage time and work flow and create effective client meeting plans
- To penetrate all targeted key accounts and originate upselling opportunities for the company's products and services
- To set up and deliver sales presentations, product/service demonstrations on daily basis
- Will be responsible for key client retention, per key client revenue optimization & renewals
- To ensure systematic follow-up with the client organizations to take the sales pitch to time-bound closure
- To be an interface between the customer and internal support teams to ensure that the customer receives the best possible service from the company
- Ensure High Class Service delivery to identified key clients
- Closely monitoring of work in progress, customer complaints and accounts receivables
- To ensure that all payments are collected as per the company's payment terms
- To generate leads along with assigned team & Identify decision makers within targeted leads and initiate the sales process
- Ensure adherence to sales processes and requirements
- Achievement of monthly, quarterly & yearly business plan
Process Associate - Retail
Amazon Development Center
Chennai
04.2014 - 06.2016
- Leading research initiatives, e-commerce pricing methodology Initiate appropriate research methodology and supporting techniques to meet a defined business objective
- To regularly monitor and track the market ups and downs and analyzing the trends and giving inputs to the business team to assist them in surveying the market
- Discuss with Business and Operations teams to understand quality requirements for a category
- Identify solutions to implement complex business requirements in Quality Extensive research and study of the competitors is done to gather all possible information and data to help the business
- By working on a number of internal 'PROCESS' related projects; have been able to add improvements to the current process
- A deep dive into any issues that arise so as to find the root cause of the error and solve it at the origin so as to avoid repetition in future
- Compliance to the policies and procedures and to maintain 100% accuracy in all tasks performed
Business Development Executive
StudioE
Chennai
07.2012 - 12.2012
- Develop the business of StudioE by generating leads
- Follow up new business opportunities and setting up meetings
- Communicating new product developments to prospective clients
Research Analyst
NG Connectivity Data Systems
Chennai
06.2011 - 12.2011
- Gathering, analyzing, presenting information and data using structure methodology with the help of major tools and search engines
- Analyze and research quality
- Check on the given projects
Education
Bachelor of Arts - Bank Management
Ethiraj College for Women
Chennai, TN01.2011
XII - Higher Secondary Education - CISCE
Doveton Corrie Girls Higher Secondary School
Chennai, TN01.2008
X - Secondary Education - CISCE
Doveton Corrie Girls Higher Secondary School
Chennai, TN01.2007
Skills
- Networking
- Clear Articulation
- Resilience
- Active listening
- Persuasion
- Relationship building
Timeline
Senior Strategic Account Manager - Swiggy Dineout
Swiggy Limited
08.2024 - Current
Business Development Lead
OJCommerce LLC
05.2022 - 04.2023
Subject Matter Expert - Sales
Foodhub Software Solutions
10.2017 - 08.2021
Assistant Manager - Key Client Division
Indiamart Intermesh Ltd
07.2016 - 10.2017
Process Associate - Retail
Amazon Development Center
04.2014 - 06.2016
Business Development Executive
StudioE
07.2012 - 12.2012
Research Analyst
NG Connectivity Data Systems
06.2011 - 12.2011
Bachelor of Arts - Bank Management
Ethiraj College for Women
XII - Higher Secondary Education - CISCE
Doveton Corrie Girls Higher Secondary School
X - Secondary Education - CISCE
Doveton Corrie Girls Higher Secondary School
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