POOJA LAMANI
Guest service Associate
Vijapur
Summary
Driven professional with a proven track record at FAIRFIELD BY MARRIOTT BELAGAUM, enhancing guest satisfaction by adeptly handling inquiries and resolving issues. Skilled in teamwork and excellent guest service, consistently exceeded expectations through exceptional service delivery, boosting guest satisfaction scores significantly. Demonstrates flexibility and adaptability, with a strong focus on results.
Overview
3
3
years of professional experience
5
5
Certifications
Work History
Guest Service Associate
FAIRFIED BY MARRIOTT BELAGAUM
12.2022 - Current
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Guest Relations Executive
GRAND HYATT GOA,IN FLY DINING BAMBOLIUM
09.2021 - 02.2022
Education
Associate of Science -
Pandurang Jubilee Desai Pre-University Collage
Vijapur, India 04.2001 -
Diploma in Aviation,Travel/Tourism And Hospitality -
Visionfly Institute Belagaum
Belgaum, India 04.2001 -
High School Diploma -
Kitturu Rani Chennamma Residential English Medium
Kolhar 04.2001 -
Skills
- Excellent Guest Service
- Cross Cultural Awareness
- Flexibility and Adaptability
- Time-Management
- Complaint Handling
- Upselling abilities
- Teamwork
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
kannada
Bilingual or Proficient (C2)
Certification
Guest Voice Champion of The Month
Timeline
Guest Voice Champion of The Month
05-2023
Guest Voice Champion of The Month
04-2023
Guest Voice Champion of The Month
03-2023
Associate of The Month
03-2023
Guest Service Associate
FAIRFIED BY MARRIOTT BELAGAUM
12.2022 - Current
Guest Relations Executive
GRAND HYATT GOA,IN FLY DINING BAMBOLIUM
09.2021 - 02.2022
Associate of Science -
Pandurang Jubilee Desai Pre-University Collage
04.2001 -
Diploma in Aviation,Travel/Tourism And Hospitality -
Visionfly Institute Belagaum
04.2001 -
High School Diploma -
Kitturu Rani Chennamma Residential English Medium
04.2001 -
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