POOJA LAMANI
Guest service Associate
Vijapur
Summary
Driven professional with a proven track record at FAIRFIELD BY MARRIOTT BELAGAUM, enhancing guest satisfaction by adeptly handling inquiries and resolving issues. Skilled in teamwork and excellent guest service, consistently exceeded expectations through exceptional service delivery, boosting guest satisfaction scores significantly. Demonstrates flexibility and adaptability, with a strong focus on results.
Overview
3
3
years of professional experience
5
5
Certifications
Work History
Guest Service Associate
FAIRFIED BY MARRIOTT BELAGAUM
2022.12 - Current
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Guest Relations Executive
GRAND HYATT GOA,IN FLY DINING BAMBOLIUM
2021.09 - 2022.02
Education
Associate of Science -
Pandurang Jubilee Desai Pre-University Collage
Vijapur, India 2001.04 -
Diploma in Aviation,Travel/Tourism And Hospitality -
Visionfly Institute Belagaum
Belgaum, India 2001.04 -
High School Diploma -
Kitturu Rani Chennamma Residential English Medium
Kolhar 2001.04 -
Skills
- Excellent Guest Service
- Cross Cultural Awareness
- Flexibility and Adaptability
- Time-Management
- Complaint Handling
- Upselling abilities
- Teamwork
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
kannada
Bilingual or Proficient (C2)
Certification
Guest Voice Champion of The Month
Timeline
Guest Voice Champion of The Month
2023-05
Guest Voice Champion of The Month
2023-04
Guest Voice Champion of The Month
2023-03
Associate of The Month
2023-03
Guest Service Associate
FAIRFIED BY MARRIOTT BELAGAUM
2022.12 - Current
Guest Relations Executive
GRAND HYATT GOA,IN FLY DINING BAMBOLIUM
2021.09 - 2022.02
Associate of Science -
Pandurang Jubilee Desai Pre-University Collage
2001.04 -
Diploma in Aviation,Travel/Tourism And Hospitality -
Visionfly Institute Belagaum
2001.04 -
High School Diploma -
Kitturu Rani Chennamma Residential English Medium
2001.04 -