Pooja Khedekar
Dombivali East
Summary
To work in professional environment & contribute my best for the development of an employing company.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sr. Processes Associate
Tata Consultancy Services Ltd
04.2014 - Current
- Processing tickets for all record types - Sales, Exchanges and Refunds.
- Worked on Group Audit too.
- Worked on Amadeus and Client GDS - Oneres.
- Apart from Auditing, worked on Audit validations, BSP Disputes and monthly variation for respective audit.
- Quality checks on the ADM's raised in case of high volumes.
- Conducted process training for Lufthansa audit for Exchanges.
- Handled audit related queries in absence of Team lead.
- PNR check:
- PNR creation date
- Ticketing date
- Involuntary schedule changes - UN/TK/FA element.
- Alternative flight provided in case of flight cancellation
- XS, AS, CS segments
- RF element to check lines created in PNR is updated by agency or airline own agency
- No show
- Connecting flights affected due to flight cancellation.
- MCT check
- SSR element
- OSI element
Counter Sale
Shreedisha travels PVt Ltd
Thane
01.2012 - 01.2014
- Worked as counter sale for international packages.
- International and domestic ticketing on GDS.
- Creation of TST element while ticketing.
- Worked on CRS Galileo.
- Handling passenger queries.
- Handling Calls to/from airlines for waivers or queries if any.
Education
Diploma - Travel & Tourism
IITC
Thane01.2012
IATA-UFTAA Foundation level - fares
01.2012
Diploma - textile chemistry
VJTI
Matunga01.2011
Secondary School Certificate -
Vikas high school
Vikhroli01.2007
Skills
- Hardworking
- Ability to Adapt to various Situations
Accomplishments
- Awarded 'TCS Gems as Best performance'
- Awarded 'LGBS Best performance'
Skills
- MS Word
- MS Excel
- MS PowerPoint
- Tally
- Amadeus
- Jeera
- Atpco
- Problem Solving
- Communication
Languages
- English
- Hindi
- Marathi
- French (Basic)
Personal Information
- Date of Birth: 04/12/92
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Certification
- Growth and Transformation Awareness
- MFDM AI_beginner foudation
- Generative AI
- Agile way of working
Timeline
Sr. Processes Associate
Tata Consultancy Services Ltd
04.2014 - Current
Counter Sale
Shreedisha travels PVt Ltd
01.2012 - 01.2014
Diploma - Travel & Tourism
IITC
IATA-UFTAA Foundation level - fares
Diploma - textile chemistry
VJTI
Secondary School Certificate -
Vikas high school