Microsoft Suit
Pooja Mudaliar
Vadodara,GJ
Summary
Dynamic HR professional with extensive experience in client relationship management and global interview coordination, consistently delivering impactful results. Proven track record in problem-solving and attention to detail enhances stakeholder engagement through data-driven insights. Skilled in navigating cross-cultural environments to improve operational efficiency while effectively managing multiple tasks in fast-paced settings. Recognized for a proactive approach to identifying and addressing issues, with a strong focus on process optimization and supporting team objectives.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Specialist, Program Support Operations
Magnit Global
01.2024 - 11.2025
- Employment Lifecycle Management: Supported full-cycle contingent workforce processes, including offer generation, onboarding, extensions, terminations, and salary adjustments.
- Process Optimization: Collaborated with cross-functional teams to develop and maintain SOP documentation, ensuring operational efficiency and knowledge transfer.
- Data-Driven Insights: Generated and delivered comprehensive reports for internal and external stakeholders, leveraging proficiency in Google Suite and Microsoft Office tools.
- Client Relationship Management: Proactively addressed and resolved client inquiries, ensuring timely communication and issue resolution within established SLAs.
- Compliance and Auditing: Conducted regular audits of supplier data, ensuring adherence to established rules and procedures. Collaborated with audit teams to identify and rectify discrepancies.
- Global Interview Coordination: Successfully scheduled and managed interviews across EMEA, APAC, and North America, demonstrating strong cross-cultural communication and time zone management skills.
- Contract Review and Compliance: Meticulously reviewed contingent worker contracts for accuracy and compliance, liaising with suppliers to address any identified issues.
- Key Skills: Stakeholder Engagement: Proven ability to build and maintain strong relationships with internal teams, employees, candidates, and suppliers.
- Problem Solving: Resourceful in identifying and resolving complex issues, ensuring smooth operations and client satisfaction.
- Cross-Cultural Communication: Excellent written and verbal communication skills, adept at navigating diverse cultural contexts.
- Technical Proficiency: Proficient in Google Suite, Microsoft Office, and ticketing systems.
- Facilitate the onboarding, extensions, and offboarding processes for contingent workers, including securing contingent worker employment documentation and facilitating the background check process
- Respond to inquiries, basic issue resolution, and securing timecard submittals and approvals
- Prepare, review, and deliver a variety of reports for both internal and external stakeholders
- Partner with the internal Magnit Client Services team to maintain Standard Operating Procedure (SOP) documentation in a way that ensures processes are documented for both personal use and cross coverage as needed
- Updating and maintaining data on WAND tool to ensure accurate records are maintained such as worker extensions, pay/ bill rate adjustments, cost canter Lupdates, etc.
- Bridge building between stakeholders, CSC, Program Coordinators.
HR Recruiter
MAC Consultant
12.2018 - 08.2020
Executive Corporate Recruiter
Cognixia (Collabera Learning)
01.2018 - 11.2018
Education
M.Sc. - Quality and Productivity Management
Sardar Patel University
01-2017
BBA - HR Specialization
Anand Commerce College
01-2015
Skills
Employee Management Lifecycle
Stakeholder Management
Cross-Cultural Comm
Quality Work Assurance
Team Collaboration
Analytical Thinking
Documentation Management
Continuous Improvement
Problem Solving
Software
Guts
Zoho
Google CRM
Certification
Advance MIcrosoft Excel (Magnit Professional Development Program)
Interests
Movies and Music
Timeline
Aspiring Leads DRIVE PERFORM (Magnit Professional Development Program)
06-2025
Advance MIcrosoft Excel (Magnit Professional Development Program)
09-2024
Specialist, Program Support Operations
Magnit Global
01.2024 - 11.2025
HR Recruiter
MAC Consultant
12.2018 - 08.2020
Executive Corporate Recruiter
Cognixia (Collabera Learning)
01.2018 - 11.2018
BBA - HR Specialization
Anand Commerce College
M.Sc. - Quality and Productivity Management
Sardar Patel University
DECLARATION
I solemnly declare that all the above furnished information is free from error to the best of my knowledge and belief.
PERSONALDETAILS
- Address: E 504, Indra Heritage, Gorwa Road, Undera Road, Vadodara
- Date of Birth: 07/09/1994
- Gender: Female
- Nationality: India
- Language Known: Hindi, English, Gujarati