Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Languages
Personal Information
Timeline
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POOJA NAIDU

Mumbai

Summary

I am an ambivert, passionate about seeking experiences that will guide me to enrich my professional career. Being well-versed in the subject of formal communication, flexibility, and ethics helps me to understand the client requirements extensively. As a diligent individual, I have an organized method of handling all the criteria for the requirement of maintaining a healthy balance in all spheres. I am a confident person, with fine interpersonal, leadership, teamwork, organizational, and management skills. I am also a seasoned Executive known for high productivity and efficient task completion.

Overview

3
3
years of professional experience

Work History

Executive – Business Delivery

Idfy
Mumbai
10.2024 - Current
  • Conduct live video calls to verify customer identity and documents (Aadhaar, PAN, address proof) as per RBI and internal compliance norms.
  • Guide customers through the VKYC process, ensuring clarity on each step, and resolving queries in real time.
  • Accurately capture and validate customer data, ensuring documentation is complete and meets regulatory standards.
  • Detect and report suspicious behavior or discrepancies to compliance for further review.
  • Ensure secure handling of customer data, adhering to data privacy, and SOP protocols.
  • Collaborate with compliance, IT, and support teams to resolve issues and improve VKYC efficiency.
  • Consistently achieve daily verification targets with high first-call resolution and minimal to no errors.

Recruiter & Coordinator

Equations Placements
Mumbai
12.2021 - 09.2024
  • Spearheaded end-to-end lateral hiring processes for mid- to senior-level positions across IT, banking, e-commerce, etc.
  • Partnered with hiring managers to define role requirements and develop targeted sourcing strategies.
  • Utilized platforms such as LinkedIn, Naukri, and internal databases to identify and engage high-quality candidates.
  • Conducted initial screening, coordinated interviews, and facilitated the offer negotiation and onboarding process.
  • Acted as a liaison between candidates and internal stakeholders throughout the recruitment process, managing expectations, scheduling interviews, gathering feedback, and providing a seamless candidate experience.

Education

Higher Secondary School Certificate - ARTS

R.D National & W. A. Science
MUMBAI
07.2021

Maharashtra State Board Class -

St. Jude’s High School
Mumbai
08.2019

Skills

  • Analytical thinking
  • Research
  • Public Speaking
  • Problem Solving
  • Organizational Skills
  • Presentational Skills
  • Communication Skills
  • Teamwork & Collaboration
  • Leadership Potential
  • Customer Focus
  • Quality management

Accomplishments

  • Winner of P Ward Elocution Competition
  • 1st prize in elocution (Fest of RD National College)
  • 1st prize in debate (Fest of RD National College)
  • Highest numbers of position closed
  • Top recruiter
  • Best employee for VKYC

Hobbies and Interests

  • Reading novels & poems
  • Stock Market & Research
  • Writing poems & Shayaris
  • Exploring Spirituality

Languages

  • English
  • Marathi
  • Hindi
  • Tamil

Personal Information

  • Date of Birth: 10/24/03
  • Nationality: Indian

Timeline

Executive – Business Delivery

Idfy
10.2024 - Current

Recruiter & Coordinator

Equations Placements
12.2021 - 09.2024

Higher Secondary School Certificate - ARTS

R.D National & W. A. Science

Maharashtra State Board Class -

St. Jude’s High School

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