Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Hobbies and Interests
Timeline
Generic
Prasanna Katkar

Prasanna Katkar

Mumbai

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Talented Business Development Executive brings high-level business, marketing and sales acumen. Drives competitive growth through proactive relationship building and pursuit of business opportunities . Savvy to industry trends, practices and customer demands.

Overview

2
2
years of professional experience

Work History

Business Management (Senior Business Executive )

Enrich Salon
02.2024 - Current
  • Established and maintained highly effective relationships with clients and industry partners to drive growth.
  • Communicated directly with customers and partners to build strong business networks and relationships.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
  • Evaluated employee performance and coached team members, increasing quality of work and employee motivation.

Senior Revenue Manager

Zentist
05.2023 - 02.2024
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Maintained up-to-date knowledge of product and service changes.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Met customer call guidelines for service levels, handle time and productivity.

Senior Call Representative

Teleperformance
11.2022 - 05.2023
  • Answered inbound customer service calls to assist with questions, concerns or problems.
  • Promptly responded to inquiries and requests from prospective customers.
  • Evaluated customer relationships to streamline operational efficiencies resulting in highest quality of service.
  • Resolving consumers issues with online in accessing their credit report online with fluent english handling consumer's from U.S.A and Canada.

Education

High School Diploma -

St Thomas College Goregaon
06.2021

Skills

  • Team Management
  • Analytical Thinking
  • New Business Development
  • Strategic planning
  • Relationship building and rapport

Languages

English, Marathi and Hindi

Personal Information

  • D.O.B :- 11/04/2003
  • BLOOD GROUP :- A+ve
  • Residence : Mumbai

Hobbies and Interests

Cycling , Badminton, Cooking and Compere

Timeline

Business Management (Senior Business Executive )

Enrich Salon
02.2024 - Current

Senior Revenue Manager

Zentist
05.2023 - 02.2024

Senior Call Representative

Teleperformance
11.2022 - 05.2023

High School Diploma -

St Thomas College Goregaon

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Prasanna Katkar