
Dynamic technical support associate with a proven track record at Amazon, excelling in troubleshooting and customer issue resolution. Adept at managing high-volume inquiries while ensuring SLA compliance. Known for a problem-solving mindset and delivering empathetic support, I thrive in fast-paced environments, driving customer satisfaction and operational efficiency.
Assistant HR- Amazon MHLS
Managed employee disability leave request,ensuring compliance with company policies.
Reviewed,approved,and processed medical and personal leave cases.
Handled Payroll adjustments for personal leaves and extra time worked.
Maintained accurate employee records and ensured timely payment processing.
Technical Skills
Technical troubleshooting & issue resolution
Device & application support
Account access & authentication support
System navigation & ticketing tools
Incident logging and documentation
Remote troubleshooting
Customer Support Skills
Customer issue analysis and resolution
Clear verbal & written communication
Handling high-volume inbound support
First Contact Resolution (FCR)
Empathy-driven customer support
Process & Work Skills
SLA & quality compliance
Root cause analysis
Time management & multitasking
Escalation handling