POOJA Pandey
Dehradun
Summary
Dedicated and result oriented professional with 7+ years of proven expertise as a Manager, Admission and study abroad counsellor, coupled with adept administrative to contribute exceptional organizational abilities and administrative acumen to dynamic educational institution ,fostering an environment of excellence and Growth .Expert in counseling and administrative tasks, I excel in communication and team collaboration, ensuring student success through personalized guidance and efficient process management.
Overview
7
7
years of professional experience
Work History
Admission Counselor and Study Abroad Head
Rad Trainers and Counsultants
01.2024 - Current
- Assisted students in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of student interactions, assessments, and progress notes for effective case management.
- Guide prospective students through the admission process, providing detailed information about academic programs, admission requirements and application procedures.
- Conduct individual counseling sessions to assess students educational background,career aspirations and interests,and recommend suitable courses and programs.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
Manager
Canadian IELTS Training Institute
11.2019 - 12.2023
- Manage administrative task such as record keeping ,scheduling of new appointments , maintaining accurate documentation and efficient operations within the team.
- Manage tasks such as scheduling appointments, answering phone calls, responding to emails and maintaining students record and database accurately and confidentially.
- Coordinate logistics for meetings, workshops and events ,including venue booking ,agenda preparation ,attendee coordination and new policy intervention.
- Prepare reports, presentations
- Monitored and assessed students queries, providing constructive solutions and appropriate feedback to them. Also implementing personalized interventions when necessary to address areas of improvement.
- Evaluating individual trainers and students performance and identifying the key issues.
Study Abroad Head
VERGE IMMIGRATION
11.2019 - 12.2023
- Guide prospective students through the admission process, providing detailed information about academic programs, admission requirements and application procedures.
- Conduct individual counseling sessions to assess students educational background, career aspirations and interests, and recommend suitable courses and programs.
- Assist students in completing application forms, compiling required documents, and preparing for admission interviews.
- Ensuring timely and accurate submission of documentation.
Admission Counsellor and Study Abroad Head
NRI CONSULTANCY (IELTS BAND7)
09.2017 - 07.2019
- Spearhead admission process and guiding prospective students through application procedures, academic requirements and program offerings, resulting in significant increase in enrollment rates
>Guide prospective students through admission process, providing detailed information about academic programs, admission requirements and application procedures. - Conduct individual counseling sessions to assess students educational background, career aspirations and interests, and recommend suitable courses and programs.
>Assist students in completing application forms, compiling required documents ,and preparing for admission interviews.
>Ensuring timely and accurate submission of documentation.
Education
Master of Arts - ENGLISH
IGNOU
New Delhi, IndiaBachelor of Science - Zoology, Botany And Geology
DBS (PG) COLLEGE
Dehradun, India07.2016
Skills
- Administrative skills
- Counseling
- Public speaking ability
- Communication
- Management
- Team work
EXPERTISE
.Handling one-to-one enquires
. Managing documentation process.
Software
MS Office
Power point
Excel
Timeline
Admission Counselor and Study Abroad Head
Rad Trainers and Counsultants
01.2024 - Current
Manager
Canadian IELTS Training Institute
11.2019 - 12.2023
Study Abroad Head
VERGE IMMIGRATION
11.2019 - 12.2023
Admission Counsellor and Study Abroad Head
NRI CONSULTANCY (IELTS BAND7)
09.2017 - 07.2019
Master of Arts - ENGLISH
IGNOU
Bachelor of Science - Zoology, Botany And Geology
DBS (PG) COLLEGE
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