Pooja Pandit
Application Performance Monitoring Engineer
Mumbai,MH
Summary
Dynamic APM Engineer with extensive experience at Hero MotoCorp, specializing in Dynatrace implementation and optimization. Proficient in Kubernetes and AWS, I excel in enhancing application performance and user experience through advanced monitoring solutions. A collaborative problem-solver, I drive significant improvements in system stability and incident resolution efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Dynatrace Sustenance L2 Role
Hero MotoCorp
04.2024 - Current
- Implemented end-to-end application health monitoring using Dynatrace by continuously tracking key performance indicators such as availability, response time, error rate, resource utilization, and service dependencies to ensure optimal system performance.
- Designed and implemented log management architecture including log buckets, segments, and pipeline creation for structured ingestion, retention control, and optimized query performance.
- Configured cost center allocation and tagging strategies to enable accurate monitoring cost tracking and optimized Dynatrace license utilization across applications and environments.
- Performed log optimization and filtering strategies to reduce unnecessary ingestion volume while retaining critical operational and troubleshooting logs.
- Conducted L2 level root cause analysis (RCA) for application and infrastructure incidents, providing detailed technical insights and resolution recommendations to application teams.
- Performed proactive problem analysis by identifying recurring incidents and high-impact issues based on duration and frequency, enabling faster remediation and long-term stability improvements.
- Implemented alert fine-tuning and noise reduction strategies by optimizing thresholds, alert dependencies, and problem detection configurations to improve monitoring accuracy and reduce false positives.
- Developed executive-level CIO dashboards and operational dashboards providing visibility into application health, service performance, incident trends, and infrastructure stability.
- Optimized Dynatrace license consumption through monitoring configuration improvements, log ingestion control, and strategic use of metrics, logs, and traces.
- Implemented component health monitoring across application tiers including services, hosts, containers, and infrastructure dependencies.
- Built advanced Dynatrace Query Language (DQL) dashboards for deep analytics on logs, metrics, and traces to support troubleshooting and operational insights.
- Developed End-to-End (E2E) journey dashboards to visualize user transactions across distributed services for improved visibility into business transaction performance.
- Implemented comprehensive log monitoring solutions for application logs, infrastructure logs, and security events to enable faster issue detection and troubleshooting.
- Actively participated in critical P1 incident management, providing real-time monitoring insights, root cause identification, and resolution support during high-priority outages.
- Implemented User Experience Monitoring (RUM) including tracking of user behavior, session analytics, visits, error rates, and session replay to improve digital user experience.
- Designed and implemented automation workflows within Dynatrace for alert routing, automated remediation triggers, and ITSM integration.
- Integrated Dynatrace with ITSM platforms (Zoho, Jira Service Management, etc.) via webhook integrations, enabling automated incident creation, alert notifications, and operational workflow automation.
- Developed and maintained CIO, operational, and service performance dashboards including DSR dashboards for both frontend and backend metrics such as:
Total sessions
New users
Error counts
Crash analytics
Slowest user actions
Average response time
Request volume
Failed requests - Generated and shared weekly Dynatrace license consumption reports to monitor usage trends and ensure efficient license management.
- Produced weekly problem analysis reports highlighting incident trends, monitoring gaps, alert configuration improvements, and recommendations for application teams.
- Conducted bi-weekly operational review discussions with infrastructure and application teams to analyze recurring issues, share monitoring insights, and improve system stability.
- Led proactive troubleshooting initiatives to optimize resolution of recurring incidents through continuous monitoring, collaboration with application teams, and root cause mitigation strategies.
- Provided direct support to application teams during performance troubleshooting by extracting detailed Dynatrace insights, service flow analysis, and RCA documentation.
Dynatrace Implementation Engineer
ABCD & Company
01.2026 - Current
- Installed and configured Dynatrace Environment ActiveGate to enable secure communication between monitored environments and the Dynatrace cluster, supporting cloud and container-based monitoring.
- Deployed Dynatrace Operator on Kubernetes infrastructure to automate OneAgent lifecycle management, enabling full-stack observability across containerized applications and microservices.
- Configured Kubernetes monitoring including node, pod, namespace, workload, and service-level visibility for proactive performance monitoring and troubleshooting.
- Designed and implemented Dynatrace Management Zones / Segments to logically separate environments, applications, and teams for better access control and monitoring visibility.
- Performed Post OneAgent Monitoring Setup, including configuration of alert profiles, dashboards, tagging rules, service detection rules, and baseline tuning to ensure accurate monitoring and reduced alert noise.
- Implemented Mobile Application Monitoring using Dynatrace for applications built on the Flutter framework, enabling real-user monitoring, crash analytics, user session tracking, and performance insights for mobile users.
- Configured Custom Events and User Actions in mobile applications to track screen views, button interactions, and user journeys for deeper behavioral analysis.
- Monitored mobile app performance metrics including application launch time, network request performance, crashes, and user experience metrics using Dynatrace dashboards.
- Collaborated with development teams to troubleshoot mobile performance issues using Dynatrace PurePath tracing and session replay capabilities.
Dynatrace Implementation Engineer
Hero MotoCorp
09.2024 - 03.2025
- Led enterprise-level Dynatrace implementation and onboarding of Java, .NET, Mainframe, serverless, and cloud applications, enabling end-to-end observability across hybrid environments.
- Deployed and configured Dynatrace OneAgent and ActiveGate across Windows, Linux, Docker, Kubernetes, and Azure Web Apps, supporting routing, Synthetic locations, and full-stack monitoring.
- Integrated Azure Function Apps using OpenTelemetry (OTel) and onboarded AWS and Azure cloud environments, including Azure subscription monitoring, into Dynatrace for unified cloud observability.
- Designed enterprise tagging strategy and Management Zone architecture to enable logical segregation, access control, and monitoring visibility for multiple teams and business units.
- Implemented Real User Monitoring (RUM) and Mobile App Monitoring using Dynatrace Mobile SDK for Android, iOS, React Native, and Flutter, capturing user sessions, performance metrics, and custom business events.
- Configured Synthetic Monitoring (HTTP monitors, API tests, and Browser Click Paths) to simulate critical user journeys and proactively detect performance issues.
- Built advanced observability configurations including custom metrics, request attributes, service detection rules, and alerting profiles aligned with application SLOs and operational requirements.
- Leveraged Dynatrace Davis AI for automated anomaly detection and root cause analysis, significantly reducing MTTR and incident resolution time.
- Integrated Dynatrace with ITSM and collaboration platforms including ServiceNow, Jira, Slack, Google Chat, PagerDuty, Webex, and Telegram (via webhooks) for automated alerting and incident management.
- Developed custom dashboards and analytics using Dynatrace DQL, Notebooks, Gen3 dashboards, and Funnel dashboards to provide operational insights and executive reporting.
- Implemented Kubernetes cluster monitoring and container observability, integrating monitoring with CI/CD pipelines to streamline deployment visibility and automation.
- Configured database and Snowflake monitoring integrations and built dashboards to track query performance, database health, and infrastructure metrics.
- Migrated multiple applications from AppDynamics to Dynatrace SaaS, ensuring seamless transition and zero monitoring gaps.
- Improved monitoring efficiency by optimizing alert thresholds, tuning anomaly detection, and reducing monitoring noise, significantly decreasing recurring P1/P2 incidents.
APM Engineer
Balic
07.2024 - 09.2024
- Designed and developed Service Level Objective (SLO) dashboards in Dynatrace to track application performance, availability, and SLA compliance for business-critical services.
- Implemented Component Health Monitoring to proactively monitor the health status of application components, services, processes, and infrastructure.
- Generated and maintained Dynatrace License Utilization Reports to track consumption, optimize usage, and support capacity planning.
- Created Executive-level CIO dashboards providing high-level visibility into application health, performance trends, incident trends, and business service availability.
- Prepared Problem Management Reports on a daily, weekly, and monthly basis to analyze incident trends, identify recurring issues, and support root cause analysis.
- Performed Dynatrace OneAgent upgrades and updates across multiple environments ensuring compatibility, security, and monitoring continuity.
- Configured and managed Maintenance Windows in Dynatrace to suppress alerts during planned activities and avoid false positives.
- Conducted Host Health Monitoring including CPU, memory, disk, and process monitoring to ensure infrastructure stability and performance.
- Led Alert Noise Reduction initiatives by tuning alert configurations, refining problem detection settings, and optimizing monitoring rules.
- Performed Problem Analysis and Root Cause Investigation using Dynatrace Smartscape, PurePath, logs, and metrics to identify performance bottlenecks and system failures.
APM Engineer
South Indian Bank
02.2025 - 05.2025
- Implemented Native Mobile App Instrumentation (Android & iOS) using Dynatrace OneAgent to enable end-to-end monitoring of mobile application performance and user interactions.
- Integrated custom events for Screen View and Button Click tracking, enabling deeper insights into user behavior and application usage patterns.
- Implemented SSL Certificate Pinning with certificate rotation support to ensure secure communication between mobile applications and backend services.
- Designed and developed Funnel Dashboards in Dynatrace to analyze user journey flows, conversion rates, and drop-off points across mobile applications.
- Built End-to-End (E2E) Transaction Stitching Dashboards to correlate mobile requests with backend services for complete visibility across the application stack.
- Performed Mobile Application Monitoring, including crash detection, error tracking, and performance analysis, and shared detailed crash reports with stack trace analysis with development teams for faster issue resolution.
- Implemented User Experience Monitoring (UEM) to analyze user behavior, session activity, visit patterns, and application performance from the end-user perspective.
APM Engineer
Adani Electricity
07.2024 - 09.2024
- Deployed and configured Dynatrace OneAgent on WMS applications hosted in on-premises environments, with up to 4 OneAgents per application to ensure complete application observability.
- Performed OneAgent configuration and Dynatrace SaaS integration to meet defined monitoring success criteria, enabling accurate performance tracking and alerting.
- Implemented System and Network Infrastructure Monitoring, including host health, process monitoring, CPU, memory, disk utilization, and network performance visibility.
- Enabled Application Performance Monitoring (APM) with deep transaction tracing, code-level visibility, and monitoring of distributed microservices architectures.
- Configured Real User Monitoring (RUM) to track user behavior, visits, and session replay, improving visibility into end-user experience and application usability.
- Analyzed application performance metrics and identified bottlenecks using Dynatrace dashboards and service flow analysis to support proactive issue resolution.
- Collaborated with application and infrastructure teams to ensure optimal monitoring coverage and performance optimization across critical WMS services.
Education
Bachelor of Technology - E&C
Parala Maharaja Engineering College
Odisha, India 04.2001 -
Skills
Linux
Docker
Kubernetes
AWS
Java
Python
Certification
Associate
Timeline
Associate
02-2026
Dynatrace Implementation Engineer
ABCD & Company
01.2026 - Current
APM Engineer
South Indian Bank
02.2025 - 05.2025
Dynatrace Implementation Engineer
Hero MotoCorp
09.2024 - 03.2025
APM Engineer
Balic
07.2024 - 09.2024
APM Engineer
Adani Electricity
07.2024 - 09.2024
Dynatrace Sustenance L2 Role
Hero MotoCorp
04.2024 - Current
Bachelor of Technology - E&C
Parala Maharaja Engineering College
04.2001 -