Pooja Panigrahi
Bengaluru
Summary
Workday HCM Certified Functional Consultant with experience in Workday HCM production support and implementation-related activities, including business process troubleshooting, EIB, and Supervisory Organization management. Skilled in supporting Workday HCM operations, resolving functional issues, and managing ServiceNow tickets to ensure efficient business processes.
Overview
4
4
Languages
1
1
Certification
2
2
years of professional experience
Work History
Workday HCM Analyst
Accenture
Bengaluru
09.2024 - Current
- Provide L2 functional support for Workday HCM by investigating issues, troubleshooting business process errors, and managing ServiceNow tickets within defined SLAs.
- Create and maintain Supervisory Organizations across Sandbox and Production environments, validating organizational details and obtaining requester confirmation before production changes.
- Execute and support EIB data loads for One-Time Payments (OTP), Compensation, Change Job, Leave of Absence, Holiday Calendars, Position Management, and other HCM transactions.
- Analyze Workday validation errors, effective-date conflicts, and business process restrictions to identify root causes and determine appropriate corrective actions.
- Support Workday HCM transactions, including position creation and closure, job classification updates, and employee data maintenance.
- Manage requests involving worker document updates, certification additions, delegation setup, recruitment agency creation, and other HCM support activities.
- Reviewed and troubleshot transaction issues related to hires, terminations, contract dates, and employee lifecycle events, coordinating with relevant teams.
- Validate incoming requests against required employee details, organizational information, effective dates, and business requirements before processing.
- Investigate recurring Workday issues, perform root cause analysis, and provide clear guidance to requestors on identified errors and appropriate next steps.
- Assess ticket scope, security access, and functional limitations to determine whether requests can be resolved within L2 support or require escalation to the appropriate team.
- Participate in Workday release testing by validating business process scenarios and checking system functionality following scheduled releases.
- Maintain accurate ticket updates, communicate resolutions and dependencies to stakeholders, and prioritize requests to support timely resolution and service quality.
Education
Bachelor of Science - Information Technology
Aditya Institute of Technology And Management
Srikakulam, Andhra Pradesh 04-2024
Skills
- Workday core HCM
- Workday business processes (BP)
- Enterprise interface builder (EIB)
- Supervisory organization management
- HCM data management
- Employee data management
- Business process troubleshooting
- Production support and validation
- Workday Release testing
- Data validation and analysis
- Root cause analysis
- ServiceNow ticket management
- Priority management
- Cross-functional collaboration
Languages
English
Proficient (C2)
C2
Oriya
Native
Native
Hindi
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Certification
- Workday Pro HCM Core Services Certification
Timeline
Workday HCM Analyst
Accenture
09.2024 - Current
Bachelor of Science - Information Technology
Aditya Institute of Technology And Management