Pooja Patil

Dynamic customer service professional with a proven track record at Amazon, adept at developing training materials and enhancing customer satisfaction. Skilled in SQL analytics and Excel, I excel in resolving complex issues while ensuring compliance. My proactive approach and strong communication skills drive exceptional client experiences.

I believe in being well-rounded by balancing my professional responsibilities with hobbies like travelling and personal growth activities like strength training. This helps me stay motivated, creative, and adaptable in all areas of life.

• Academic/Business: Secured 2nd place in the Best Business Idea competition for a group project, showcasing innovation and teamwork.
• Sports: Represented at the University level in badminton; District-level player in volleyball; achieved District-level recognition in the 200-meter sprint.
• Professional/Workplace: Consistently recognized and awarded for Best Achievement in Calls, Chat, and Email support, demonstrating excellence in communication, customer handling, and performance.

I have strengthened my expertise in data analysis by completing certifications in Excel, SQL, and Power BI, which equipped me with practical skills in data visualization, reporting, and decision-making These credentials validate my ability to work with complex datasets and extract meaningful business insights."