POOJA PRASAD
Bhopal,
Summary
Dynamic professional with a proven track record at TCS, specializing in process improvement and executive support. Enhanced productivity by 15% through advanced Excel skills and effective communication. Achieved 100% compliance in exam management, demonstrating commitment to exceptional results and team collaboration.
Overview
4
4
years of professional experience
1
1
Certification
Work History
ESS Executive
TCS
Bhopal
11.2023 - Current
- Managed the TCS exam process, ensuring 100% compliance with technical requirements and reducing query resolution time by 25%.
- Utilizing data-driven methodologies, facilitated process improvements that increased workplace productivity by 15%.
- Improved productivity initiatives, managing budgets and accounts, coordinating itineraries, and scheduling appointments.
- Handle all the queries related to the hardware and software of the exam.
Phone Banking Officer
ICICI Bank
Thane
07.2021 - 12.2021
- Resolved customer queries efficiently, enhancing e-client satisfaction ratings by 25% through effective phone banking support.
- Executed daily transactions and identified cross-selling opportunities, contributing to a 15% increase in product uptake.
- Utilized CRM tools to track customer interactions, improving response times, and service quality.
- Identified customer needs and provided solutions using available resources.
Education
MBA - Business Analytics
Amity University
Noida 04.2025
Bachelor of Science - Chemistry
Kavayitri Bahinabai Chaudhari North Maharashtra University
Bhusawal 01.2020
Skills
- Microsoft Office Suite
- Advanced Excel
- Power BI
- SQL fundamentals
- Python basics
- Commodity risk management
- Calendar and scheduling management
- Process improvement
- Project management
- Problem solving
- Effective communication
- Leadership
- Executive support
- Team building
Certification
TCS NQT, 03/01/2023
PERCENTAGE: 85.58%
Affiliations
- Dancing
- Traveling
- Singing
Languages
Hindi
First Language
English
Proficient (C2)
C2
Marathi
Elementary (A2)
A2
Timeline
ESS Executive
TCS
11.2023 - Current
Phone Banking Officer
ICICI Bank
07.2021 - 12.2021
MBA - Business Analytics
Amity University
Bachelor of Science - Chemistry
Kavayitri Bahinabai Chaudhari North Maharashtra University
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