Pooja Rani
Edmonton
Summary
Experienced and motivated Restaurant Manager with a proven track record of effectively overseeing operations in small and large-scale restaurants. Possesses deep understanding of financial dynamics driving successful restaurant and bar businesses. Demonstrates ability to quickly identify and address challenges in fast-paced environments, ensuring smooth operations and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Cafe Manager
Cafe Coffee day
2021.04 - 2023.11
- Carefully managed kitchen and cafe staff levels, ensuring exceptional service within budget parameters
- Maintained impeccable cleanliness and organisation in all areas, from front-of-house to kitchen, ensuring compliance with hygiene standards
- Implemented health and safety protocols to safeguard both staff and customers, adhering to regulatory requirements
- Led by example in providing exceptional customer service, resolving complaints with professionalism and care
- Analysed customer feedback to inform service enhancements, continuously striving for excellence in customer satisfaction.
Store Manager
Barista
2018.01 - 2021.01
- Coached and mentored store team members to achieve multiple promotions
- Prioritised in-store sanitation, safety and health by raising standards and conducting regular inspections
- Enthusiastically interacted with customers and executive leaders to boost sales and team morale
- Forecasted sales performance to efficiently budget and order stock
- Designed and implemented practices to boost customer satisfaction metrics
- Facilitated positive purchasing decisions by sharing product knowledge with customers and making personal recommendations.
Volunteer Coordinator
Red Cross Society
2016.07 - 2017.10
- Selected, trained and mentored volunteers to enhance skills and align with objectives, producing quality standards
- Solicited feedback from staff and volunteers to improve existing volunteer programs
- Covered vacancies in key roles and assignments during volunteer absences and unavailability to maintain workforce schedule
- Matched volunteers to appropriate opportunities by conducting skills-based assessments.
Education
Bachelor of Commerce -
Baba Farid Group of Institution
Deon Bathinda05.2016
Skills
Customer issue resolution
Languages
Punjabi
English
Hindi
Availability
Full time - Friday to Sunday
Timeline
Cafe Manager
Cafe Coffee day
2021.04 - 2023.11
Store Manager
Barista
2018.01 - 2021.01
Volunteer Coordinator
Red Cross Society
2016.07 - 2017.10
Bachelor of Commerce -
Baba Farid Group of Institution
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