Pooja R. Singh
Navi Mumbai
Summary
To be associated with a company where I can utilize my skills and gain further experience in IT/service/administrative and into different sector which will make me more updated and knowledgeable, while enhancing the company's productivity and reputation.
Overview
9
9
years of professional experience
Work History
Performance Analyst
Accenture
10.2022 - Current
- Working on union discrepancy report deduction from employee pay check
- Monthly activity for full time employees and part time employees deduction discrepancy where full time employees pay 21.96 and part time 19.5
- Sending pay in lieu payout report weekly
- Approving health care reimbursement procedures for employees
- Checking the team member paid time off discrepancy and updating correctly after researching
- Working daily basis on badger care plus insurance details for the Wisconsin team member from state of Wisconsin website
- Approving team members pay in lieu request
- Updating team members 12 Week average hours worked in case any discrepancy
- Query resolving in case team member is not accruing PTO
- Processing team member sign on bonus request and repayment
- Sharing job description as per the hierarchy
- Issue resolving related to team members medical, dental, vision and critical illness
- Identified and resolved discrepancy in time entries, working closely with employee and manager to rectify errors
- Processing the employee Paid time OFF discrepancies, average hours sick&vacation Leaves on people central
- The employee data and payment in lieu guidelines to determine approval or denial for paying lieu
- Working on QMCSO document which is basically court order issued by State administrative agency in accordance with Federal or state laws
Associate - Account
Sutherland Global Services Private Ltd.
02.2022 - 09.2022
- Provided timely solutions to the international customers in regard to the remittances made and ensured it processed in time
- Assisting the customers in providing the superior services which eventually helps in retaining the customers
- Co-ordinating with partner banks across the countries to get the timely update regarding the transactions stuck in process and ensure it gets completed successfully
Analyst
Wipro Ltd.
11.2018 - 11.2021
- Planned, establishment and communicated document deliverable to meet deadline and maintain project schedulers
- Managing the assigned area ensuring that safety, quality, production and continuous improvement objectives are met
- Planning and coordination of task and resources
- Escalation handling, auditing, processing document
- Garnishment of USA processing such as support, state local, release etc multiple client Key bank, Bank of America and Grief
- Review and approving daily rejected documents which has to be sent back to client
- Monthly quality audit and supporting the team member in all aspects off daily operations
- Responded to escalated employee issue and resolving issue in a timely manner
- Managed and reported hourly teamwork to the manager
- Proactively coached and developed associates to unleash full potential in delivering quality work
- Handling email inquiries by management and to do RCA for an error done by off shore team
Senior Executive
Aegis Company
01.2017 - 11.2018
- Contacting distributors and explaining them about Reliance Mutual fund
- Arranging the Relationship manager visit for distributor of RMF
- Completing empanelment process of distributor
- Sending them details through mail and informing distributors about new NFO's Retention of investors who submitted request for withdrawal
- Taping investments from various media
- Managing investor online/helping to execute and close investments online
- Following up with branches and others stakeholder to get the issue resolved
- Initiatives taken for training more staff members for various campaigns
- Multitasking done working on 2-3 campaign on daily basis
- Appreciated by clients and operations manager for task initiatives
Education
PGDM(HR) -
University of Mumbai
09.2024
B. Com -
Mumbai university
01.2016
HSC -
Maharashtra Board
01.2012
SSC -
Maharashtra State Board
01.2010
Skills
- Excellent Communication Skill
- Team Building
- Proficient in MS Office and MS Excel
- Multitasking
- Time Management
Personal Qualifications
B. Com, 7, To be associated with a company where I can utilize my skills and gain further experience in IT/service/administrative and into different sector which will make me more updated and knowledgeable, while enhancing the company's productivity and reputation.
Professionalareasofinterest
- Payroll with different tools set such as work-day/maestro, SAP and salesforce
- Project Handling
- Managing Company goal with proper objective
- Planning and coordination
- Personality Development
Personal Information
- Date of Birth: 04/04/93
- Nationality: India
- Marital Status: Single
Languages
- English
- Hindi
- Marathi
Hobbies and Interests
Nail art
Disclaimer
I hereby declare that the information given above is true to my knowledge and belief.
Timeline
Performance Analyst
Accenture
10.2022 - Current
Associate - Account
Sutherland Global Services Private Ltd.
02.2022 - 09.2022
Analyst
Wipro Ltd.
11.2018 - 11.2021
Senior Executive
Aegis Company
01.2017 - 11.2018
PGDM(HR) -
University of Mumbai
B. Com -
Mumbai university
HSC -
Maharashtra Board
SSC -
Maharashtra State Board