Pooja Sapam

Dynamic and customer-focused aviation professional with over 10 years of experience dedicated to ensuring passenger safety and comfort on domestic and international flights. Known for exceptional communication skills and a friendly demeanor, consistently delivering outstanding customer service while remaining calm under pressure. Recognized for impeccable grooming standards and a strong commitment to professionalism, with a compassionate approach to assisting individuals with special needs. Eager to contribute expertise and passion for service as a valued member of the Etihad Airways flight crew.

• Premium-Class Service Excellence – First Class and Business Class.
• Safety and Emergency Procedures – Certified in all regulatory protocols.
• VIP and VVIP Passenger Handling – Discretion and personalised service.
• Conflict Resolution and Passenger Care – Calm and efficient under pressure.
• Cultural Sensitivity – respectful and attentive to passengers from diverse backgrounds.
• Emergency Response and First Aid Certified.
• Passenger Safety and Security Compliance.
• Ensured passenger safety and adherence to aviation regulations.
• Grooming and presentation – impeccable personal presentation, adhering to highest professional standards.
• Multilingual Communication — fluent in English, Hindi, Nepali, Manipuri with clear and effective annunciation.
• Teamwork and collaboration: Ability to work seamlessly within a diverse crew.

Selected to serve on inaugural first-class flights for key domestic routes., Consistently achieved top passenger feedback ratings for premium cabin service, Recognized for outstanding service, professionalism and grooming., Awarded “Best Grooming Standard” and recognised for consistent, meticulous attention to personal presentation, uniform etiquette and professional appearance.