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Pooja Sapam
Senior Cabin Crew
New Delhi
Summary
Dynamic and customer-focused aviation professional with over 10 years of experience dedicated to ensuring passenger safety and comfort on domestic and international flights. Known for exceptional communication skills and a friendly demeanor, consistently delivering outstanding customer service while remaining calm under pressure. Recognized for impeccable grooming standards and a strong commitment to professionalism, with a compassionate approach to assisting individuals with special needs. Eager to contribute expertise and passion for service as a valued member of the Etihad Airways flight crew.
Overview
10
10
years of professional experience
9
9
Certifications
4
4
Languages
Work History
Senior Cabin Crew Member
Air India
New Delhi
06.2018 - Current
- Followed company regulations and rules promoting a safety environment for both travellers and employees.
- Served meals and refreshments to passengers during the flight, accurately noting down preferences to avoid mix-ups.
- Collected and secured loose items, trays and rubbish along with service and galley equipment prior to landing.
- Led safety briefings before departure and communicated with passengers in exit rows to ensure energy compliance Provided 3-4 public announcements during flights to inform passengers of flight status, layover information and weather along with regulatory and safety announcements.
- Adapted to schedule changes, flight delays, and disruptions.
- Guided guests during on-and-off-boarding, ensuring all guests deboard within 6-8 mins of door opening.
- Received appreciation for operating COVID -19 relief flight on 2020-04-19 during the peak of covid crisis.
Flight Attendant
Vistara Airline
New Delhi
01.2016 - 01.2018
- Attended pre-flight meetings to discuss flight details, verified adequate food supplies and emergency equipment are on board.
- Followed company regulations and rules promoting safe environment for passengers and employees.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to take off.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance. solutions to issues arising during flights.
- Answered passenger questions and provided solutions to issues arising during flights.
- Resolved passenger conflicts and medical emergencies during flights.
Education
10th passed -
R.K. Sanatombi Devi Vidyalaya
2008
12th passed -
DAV Public School
2010
Skills
- First Aid/CPR
- In-flight safety and service
- Emergency Response
- Inventory management
- Team Leadership and adaptability
- Customer Service
- Cultural sensitivity
- Conflict resolution
- Multilingual (English, Hindi, Nepali, Manipuri)
Core Competencies:
- Premium-Class Service Excellence – First Class and Business Class.
- Safety and Emergency Procedures – Certified in all regulatory protocols.
- VIP and VVIP Passenger Handling – Discretion and personalised service.
- Conflict Resolution and Passenger Care – Calm and efficient under pressure.
- Cultural Sensitivity – respectful and attentive to passengers from diverse backgrounds.
- Emergency Response and First Aid Certified.
- Passenger Safety and Security Compliance.
- Ensured passenger safety and adherence to aviation regulations.
- Grooming and presentation – impeccable personal presentation, adhering to highest professional standards.
- Multilingual Communication — fluent in English, Hindi, Nepali, Manipuri with clear and effective annunciation.
- Teamwork and collaboration: Ability to work seamlessly within a diverse crew.
Certification
Civil Aviation Safety and Emergency Procedures (SEP) Certified
Key Achievements
Selected to serve on inaugural first-class flights for key domestic routes., Consistently achieved top passenger feedback ratings for premium cabin service, Recognized for outstanding service, professionalism and grooming., Awarded “Best Grooming Standard” and recognised for consistent, meticulous attention to personal presentation, uniform etiquette and professional appearance.
Interests
Disclaimer
I hereby confirm that all the information I have provided here is true and correct to the best of my knowledge and belief.
Timeline
Senior Cabin Crew Member
Air India
06.2018 - Current
Flight Attendant
Vistara Airline
01.2016 - 01.2018
10th passed -
R.K. Sanatombi Devi Vidyalaya
12th passed -
DAV Public School