Pooja Sharma

Program: Communications, OAC, Security

• Managed cross-functional teams for successful project completion within deadlines and budgets.
• Currently handling 3 projects with 25+ associates.
• Coordinate multiple projects within the program, aligning them with broader objectives.
• Managed multiple strategic projects with numerous sub-projects or workstreams.
• Address cross-project dependencies and conflicts.
• Handle escalation as needed.
• Manage program-level risks.
• Creating & managing Long- term Goals.
• Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
• Established strong relationships with key stakeholders, ensuring support for program initiatives.
• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
• Built teams to address project goals and objectives for multiple projects.
• Implemented risk management strategies to mitigate potential barriers to project success.
• Developed strategic plans, setting clear objectives and achievable milestones for the team.
• Championed best practices in project management, fostering a culture of continuous improvement.
• Leveraged technology tools for enhanced project tracking, reporting, and information sharing among team members.
• Optimized resource allocation, effectively balancing priorities and managing competing demands.
• Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
• Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
• Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
• Established team priorities, maintained schedules and monitored performance.
• Defined clear targets and objectives and communicated to other team members.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.

Project - AstraZeneca (Life Sciences)

• Managed product backlog effectively, prioritizing high-value items for faster completion.
• Worked with other Scrum Masters to increase the effectiveness of the application of Agile Processes in the
  Organization.
• Educated a team in better estimations Encouraging strong collaboration within the team and between the
  Product Owner.
• Served as the voice of transparency, inspection, and adaptation in an iterative development environment
• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
• Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
• Developed custom Scrum boards for better task tracking and transparency within the team.
• Coordinated operational issues and facilitated cross-team coordination.
• Created metrics to provide the development teams and other stakeholders with feedback.

Project - BD (Becton Dickinson)

• Collaborated with cross-functional teams to achieve project goals on time and within budget.
• Worked as a SAP Scrum Master in Operations/Services for BD, leading the delivery of all sprints and interacting
  with Product owners.
• Worked for a US-based Global Healthcare project-Becton Dickinson, monitoring and reporting on the
  progress throughout the process, Also supervising and directing all team members involved in the project.
• Monitored and track progress, prepare status reports, resolve issues, coordinated tasks, and activities directed
  toward completing the project goals.
• Closely worked with product owners to ensure understanding of user stories and keeping the backlog
  groomed.
• Facilitated and participated in Sprint planning, design, and estimation.
• Monitored the Sprint Burndown and conducted daily stand-up, encouraging open communication in the team.
• Facilitated the team to estimate story points and measured velocity to plan future sprints.
• Established efficient workflow processes, monitored daily productivity & implemented modification to
  improve the overall effectiveness of personnel &activities.
• Analyzed and solved multi-faceted problems that affected executive leaders and business initiatives.

• HP Managed Print Services (MPS) is a suite of scalable and flexible solutions for office and production printing environments that help organizations productively and profitably manage paper and digital document workflows. HP MPS is a combination of hardware, supplies, solutions, and services all under a multi-year contract.
• Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
• Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
• Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Collaborated with cross-functional teams for complex problem-solving, leading to improved operational efficiency.
• Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
• Walked individuals through basic troubleshooting tasks.
• Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.