Shubham Sarswat
Operations Manager
Gurgaon
Summary
Dynamic and results-driven Operations Manager with 6+ years of progressive experience in the Electric Vehicle (EV), Mobility, and Logistics industry. Proven expertise in fleet management, team leadership, client onboarding, process optimization, vendor coordination, and customer service excellence. Adept at managing large-scale operations, driving cost efficiencies, and ensuring compliance with safety and sustainability standards. Strong background in EV fleet uptime management, last-mile delivery operations, and revenue growth.
Overview
8
8
years of professional experience
Work History
Operations Manager
Zyngo EV Mobility Pvt. Ltd.
09.2020 - Current
- Lead day-to-day operations, managing a ₹50+ lakh business portfolio with a 185-member workforce and a 150+ EV fleet, achieving 95% uptime.
- Drove operational excellence by streamlining logistics workflows, enhancing EV fleet utilization, and reducing turnaround times (TAT).
- Onboarded and managed strategic clients such as Maruti Enterprise, Pidge, and Rohit Store, improving revenue streams and customer satisfaction.
- Implemented data-driven performance dashboards to analyze trends, track KPIs, and support informed decision-making.
- Developed and executed emergency response and safety protocols, minimizing downtime, and ensuring compliance with EV industry regulations.
- Built and mentored high-performing teams, enhancing employee engagement, productivity, and retention.
Electrical Maintenance Supervisor
Kayaan Marketing & Distribution Pvt. Ltd.
07.2017 - 08.2020
- Supervised preventive and predictive maintenance of EVs, including Li-ion and lead-acid batteries, ensuring operational safety and efficiency.
- Reduced fault resolution turnaround times by 30%, improving service quality, and customer experience.
- Oversaw compliance with safety protocols and regulatory guidelines, maintaining a safe working environment.
- Managed logistics workflows and last-mile delivery operations, ensuring timely fulfillment, and cost optimization.
- Coordinated equipment inspections, cable maintenance, and scheduling of routine checks drive consistent operational readiness.
Education
B.Sc. - Mathematics
Dr. Bhim Rao Ambedkar University
01.2018
12th - undefined
UP Board Allahabad
01.2015
10th - undefined
UP Board Allahabad
01.2013
Skills
EV Ecosystem Incubation
Core Competencies
Operations Management | EV Fleet Management | Logistics & Supply Chain | Client & Vendor Management | Customer Experience | Data-Driven Decision Making | Team Leadership | KPI & SLA Management!
Timeline
Operations Manager
Zyngo EV Mobility Pvt. Ltd.
09.2020 - Current
Electrical Maintenance Supervisor
Kayaan Marketing & Distribution Pvt. Ltd.
07.2017 - 08.2020
12th - undefined
UP Board Allahabad
10th - undefined
UP Board Allahabad
B.Sc. - Mathematics
Dr. Bhim Rao Ambedkar University
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