Om Sandesh Shedge
Thane
Summary
Driven professional with a track record of excellence at Teleperformance, adept in communication and time management. Demonstrated adaptability and teamwork, excelling in customer care roles by resolving issues efficiently and achieving targets. Recognized for initiative and creativity, consistently meeting job requirements and enhancing customer satisfaction.
Overview
3
3
years of professional experience
Work History
Process: Rotech Diabetic Division
Teleperformance
Thane
07.2024 - 03.2025
- Supplying diabetic Products to diabetic patient’s
- Ex
- CGM-Continuous Glucose Monitor
- BGM- Blood Glucose Monitor
- Taking follow ups on regular basis
- Also contact multiple Insurance companies for an authorization
Customer Care Executive
TATA SME HEALTH INSURANCE
Thane
02.2023 - 06.2024
- Providing customer with detailed information about policies & product
- Resolving issues & troubleshooting technical problem
- Taking follow ups on regular basis since the claim was intimated to until it got settled on E-Mail/Call
- Guide the customer to provide the proper documents required as per policy on Emails
- Same on calls
- We only interact with RM/Producer/HR & Company Employee because we only handle GMC Corporate Insurance Policies
Customer Care Executive
Cogent E-Services Pvt Ltd
Thane
05.2022 - 02.2023
- Interacting with guest to provide them a proper resolution
- Meeting given targets on daily basis
- Top Performer continuously 2 months in achieving most orders placed title
- Promoted to Escalation Desk
- Handling customer’s escalation
Education
HSC - Arts
Anand Vishwa Gurukul college
01.2020
SSC -
RJ Thakur School
Thane01.2017
Skills
- Communication skills
- Time Management
- Meeting Job Requirements on a timely basis
- Adaptability & Flexibility
- Team Work
- Initiative & Creativity
Accomplishments
- Promoted to Escalation Desk
- Handling customer’s escalation
- Promoted to Premium Blended Process
Personal Information
- Age: 23
- Date of Birth: 09/11/01
Timeline
Process: Rotech Diabetic Division
Teleperformance
07.2024 - 03.2025
Customer Care Executive
TATA SME HEALTH INSURANCE
02.2023 - 06.2024
Customer Care Executive
Cogent E-Services Pvt Ltd
05.2022 - 02.2023
HSC - Arts
Anand Vishwa Gurukul college
SSC -
RJ Thakur School
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