Pooja Singh
Navi Mumbai
Summary
Seeking a challenging and fast-paced role where I can leverage my skills and experience to make a signi cant impact. Excited to contribute to an organization that values continuous learning and growth.
Customer-centered business manager bringing broad background in project management, customer relations and continuous improvement. Demonstrated skills in developing and deepening internal and external relationships. Practiced problem-solver with technologically-savvy nature.
Overview
4
4
years of professional experience
Work History
Loyalty Operation Business Executive
Jio-bp (Relaince) Experience 5 months
Navi-Mumbai
02.2024 - 07.2024
- Create daily, weekly and monthly reports summarising progress against organisational goals and objectives
- Establish relationships with vendors to ensure successful project outcomes
- Provide user experience in resolving issues related to UAT failures
- Tested data integrity by comparing actual results with expected outcomes from different sources like the database le
- Managing defeat tracking during the user acceptance testing phase.
Team Coach (Experience 2.2 Years)
Hexaware Technology
Navi-Mumbai
12.2021 - 02.2024
- Handled customer inquiries via escalation phone, Chat and escalation email, resolved complaints effectively, and consistently achieved a customer satisfaction rating of over 95%
- Implemented customer service improvements, including a new CRM system, resulting in a 30% reduction in response times
- Trained and mentored new customer service representatives, improving team productivity and knowledge retention.
Senior Executive (Experience 1.1 Years)
AGS Technology
Navi-Mumbai
10.2020 - 11.2021
- Maintaining summary wise call data disposition
- Provided exceptional customer service via phone, email, and in-person
- Giving refresher to new batches
- Collaborated with teams to enhance customer experience
- Managed a high-volume of incoming calls and emails daily, maintaining a response time of under 24 hours.
Education
BBI -
Guru Nanak Khalsa College
Matunga 04.2021
HSC -
Patuck Jr. College
Santacruz 03.2018
Holy Cross High school
Kurla02.2016
Skills
- Ms office
- Computer Skills
- Customer coordination
- Operation management
- Manual testing
- Preparing reports
- Corporate Communications
- Program Oversight
- Relationship Building
- Employee Coaching
Interests
Cooking & Dancing
Languages
Hindi
Proficient
C2
English
Proficient
C2
Marathi
Advanced
C1
Achievement
- NSS & NGO work
- Participated in lung cancer campaign
- Conducted blood donation camp inside and outside the colleges
- Planted 1000 plants and 3000 seeds in Arry Colony
- Conducted Aids rally and street play
- Participated in election duty
Timeline
Loyalty Operation Business Executive
Jio-bp (Relaince) Experience 5 months
02.2024 - 07.2024
Team Coach (Experience 2.2 Years)
Hexaware Technology
12.2021 - 02.2024
Senior Executive (Experience 1.1 Years)
AGS Technology
10.2020 - 11.2021
BBI -
Guru Nanak Khalsa College
HSC -
Patuck Jr. College
Holy Cross High school