Pooja Singh
Hyderabad
Summary
To utilize my skills and provide a professional service to customers by applying and honing my knowledge and working in a challenging and motivating working environment.Team player with outstanding communication skills and flexibility in working with others. Punctual and reliable committed to thoroughness and quality. Hardworking with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Associate
HCL Tech
Lucknow
05.2022 - Current
- Experienced in CRM and transaction monitoring associate at HCL Tech with a track record of 3 years.
- VDI ,Citrix CRM Platform.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Verified customer identity using public records, financial databases, and other resources.
- Monitored accounts for changes in activity that could indicate fraud or suspicious behavior.
- Tracked regulatory changes related to AML and KYC requirements.
- Recognized by management for providing exceptional customer service.
- Assessed programs to identify risks or problems to determine appropriate responses.
- Analyzed and tracked data to prepare forecasts and identify trends.
- Responded promptly and effectively to emails from customers seeking advice or assistance.
- Analysing, and solving non-routine problems requiring high cognitive effort.
- Involves identifying customer needs, developing solutions, and communicating with clients.
Education
Master in Commerce - Accounting And Business Management
Lucknow University
Lucknow01-2019
Bachelor of Comm - Accounting And Business Management
Lucknow University
Lucknow01-2017
Intermediate - Commerce
DPS
Lucknow01-2014
High School - Commerce
DPS
Lucknow01-2012
Skills
- EDD(Enhanced Due Diligence)
- CDD(Customer Due Diligence)
- Citrix
- Customer engagement
- Problem-solving abilities
- Client relationship management
- MS-Office
- Toscana
- Transaction Monitoring
- AML/KYC Compliance
Certification
- TALLY ERP 9
- MS-EXCEL
DISCRIPTION
- I Hereby declare that the above-mentioned details are true to the best of my knowledge.
Timeline
Associate
HCL Tech
05.2022 - Current
Master in Commerce - Accounting And Business Management
Lucknow University
Bachelor of Comm - Accounting And Business Management
Lucknow University
Intermediate - Commerce
DPS
High School - Commerce
DPS
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