Pooja Sonawane
Pune
Summary
Salesforce Support Engineer with 3 years of experience, specializing in Salesforce administration, troubleshooting, and user support. Proficient in managing Salesforce configurations, workflows, reports and dashboards to optimize business processes. Adept at resolving technical issues, providing end-user training, and ensuring seamless Salesforce operations. Enthusiastic about leveraging CRM solutions to drive efficiency and business growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Associate
Bike Bazar Pvt Ltd
04.2024 - Current
- Customization and Configuration
- Having experience in creating fields, objects, record types, page layouts, and validation rules.
- Knowledge in setting up workflow rules, process builder flows, approval processes, and other automation tools to streamline business processes.
- Security and Access Management
- Experience in data access control by setting up profiles, permission sets.
- Knowledge about reviewing and ensuring compliance with the organization’s security policies, including login policies, password settings, and field-level security.
Salesforce Support Engineer
Bajaj Finance LTD
12.2020 - 01.2023
- Provided technical support and troubleshooting for Salesforce users, ensuring smooth operations across departments.
- Create and manage user accounts, roles, profiles, and security settings to maintain system integrity.
- Resolved tickets and documented solutions to improve knowledge-sharing within the team.
Education
B.E - Computer
University of Pune
01.2024
Diploma - Computer Engineering
MSBTE
01.2020
SSC Board - undefined
01.2017
Skills
- Salesforce Administration-
- User Management-Creating, maintaining & deactivating user account, roles, profiles & permissions
- Data Management-Implementing, exporting & ensuring data quality through validation rules & data cleaning
- System Configuration-Configure fields, layouts, record types & custom settings within the platform
- Automation-Designing & Implementing Workflow, Flows & Process Builder
- Reporting & Analytics-Creating & maintaining reports & dashboards to provide insights into data
- Troubleshooting & support-Resolving user issues, providing training & documenting best practice
Certification
Salesforce AI Associate
PERSONAL DETAILS
Languages known: English, Hindi & Marathi
Timeline
Associate
Bike Bazar Pvt Ltd
04.2024 - Current
Salesforce Support Engineer
Bajaj Finance LTD
12.2020 - 01.2023
B.E - Computer
University of Pune
Diploma - Computer Engineering
MSBTE
SSC Board - undefined
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