POOJA S P

• Deployed solution functionality in both production and non-production environments.
• Collected requirements, scoped work, and estimated delivery efforts and timelines.
• Applied change management processes to maintain consistency and system quality.
• Maintained clear communication with stakeholders and clients throughout delivery.
• Evaluated impacts of system changes and advised solutions per Cerner best practices.
• Supported identification of integration opportunities across solutions.
• Using ServiceNow to manage and track service requests and tasks.
• Resolved incidents by troubleshooting and guiding end users on effective tool usage.
• Team: PowerOrders Oncology Team

AWARDS & ACHIEVEMENTS :-

• Awarded “Outstanding Performance" in Q1 2025 for the outstanding work and contribution to the organization.
• Received “Pat on Back” award in Q4 2022 for training the non technical resources along with new trainable resources and for making the team progress well.
• Received “Pat on Back” award in Q1 2022 for owning majority of the Incidents and Tasks, for playing the key role in guiding the team on Incidents.

• Configured solution components in production and test environments based on work plans.
• Gathered requirements, defined scope, and estimated delivery timelines.
• Managed change requests throughout the service lifecycle, ensuring compliance.
• Communicated effectively with clients and internal teams to support successful implementations.
• Assessed change impacts and recommended solutions in line with Cerner standards.
• Identified integration points and contributed to cross-solution builds.
• Utilized Support for tracking and managing service tickets.
• Experience: 3.7 years
• Team: Carenet Orders

AWARDS & ACHIEVEMENTS :-

• Awarded Night of The Town (NOTT) in Q1 2019 as a Key Contributor for being consistent at ticket closures, maintaining the SLA at 99% and HSAT at 98%
• Awarded Night of The Town (NOTT) in Q4 2019 as a Key Contributor for closing highest number of tickets in the 5th week of October