Pooja Vaghela
Vadodara
Summary
Dynamic marketing leader with a proven track record at Shree Kismat Kathiyawadi, excelling in crafting impactful marketing strategies and driving digital advertising initiatives. Adept at leveraging strong verbal communication skills to enhance customer engagement and satisfaction, while consistently aligning campaigns with market trends to achieve business objectives.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Head of Marketing
Shree kismat kathiyawadi
Vadodara
03.2018 - Current
- Assisted customers with inquiries and provided accurate information.
- Managed customer complaints and resolved issues promptly.
- Processed transactions efficiently using banking software systems.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Collaborated with cross-functional teams to align marketing initiatives with business goals.
- Conducted market research to identify trends and consumer preferences for targeted campaigns.
Customer Service Account Executive
Development credit bank
Vadodara
03.2013 - 01.2014
- Managed customer inquiries and resolved complaints through effective communication.
- Provided product knowledge to customers, guiding them in selection and usage.
Education
MBA - Marketing
Shanti Business School
Ahmedabad 01.2010 - 03.2013
Skills
- Marketing strategy
- Digital advertising
- Verbal and written communication
- Self motivated
Languages
Gujarati
First Language
English
Elementary (A2)
A2
Timeline
Head of Marketing
Shree kismat kathiyawadi
03.2018 - Current
Customer Service Account Executive
Development credit bank
03.2013 - 01.2014
MBA - Marketing
Shanti Business School
01.2010 - 03.2013