Pooja Yadav

• State Street.

ARO - Asset Servicing Organization Team (L1)

1.3 years (August 2021 - November 2022)

Worked as an L1 primary support role in ARO, monitored Gene's real-time monitoring tool, SQL, and ServiceNow incident management. SLA Management.

Monitored automated tasks (such as scheduled processes, scripts, and workflows) to ensure they ran smoothly and on time, preventing any project delays.

BCS - Business Client Services (L2).

2.7 years (November 2022 - ongoing)

Working as an L2 in a senior support role for the BCS-L2 Team.

Databases: MCH, EHORIZON, CMOD, GOLDCOPY, OSA, GMAS.

Working on trade error screens on a high-priority basis, using the MCH tool and ServiceNow Ticketing Tool.

Updating the client transactions so that they can be able to process the trade without any issues.

If a task failed or encountered issues, I would investigate the problem by reviewing system logs, error reports, and other relevant factors to identify the cause and find a solution.