Pooja Bhandari
BID MANAGEMENT, CLIENT SERVICING, PROPOSAL WRITING
New Delhi
Summary
With 12 years of work experience, including 10 years in Market Research and 2 years as a Customer Services Agent and Sales professional, I am dedicated to optimizing operations and reducing costs for improved organizational efficiency. My independent decision-making and sound judgment have consistently contributed to the success of the companies I have worked for. As a collaborative leader, I prioritize partnering with colleagues to foster an engaged and empowering work culture. Building and maintaining relationships with diverse stakeholders in fast-paced environments are among my documented strengths.
Overview
1
1
Certification
2
2
Languages
14
14
years of professional experience
Work History
Buisness Relationship Manager
Netscribes
06.2023 - 12.2024
- Maintained open lines of communication with stakeholders at all levels of the organization, fostering a culture of transparency and accountability.
- Negotiated contracts with suppliers and vendors, securing favorable terms while maintaining strong relationships.
- Boosted customer satisfaction through timely resolution of issues and proactive communication.
- Evaluated client feedback data to develop targeted strategies for improving customer experience.
- Developed customized solutions in response to unique client needs, fostering long-term partnerships.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Manager
Kadence International
02.2021 - 12.2021
- Kadence International is a global boutique market research agency
- With offices spanning Asia,
- Europe and America, we combine international reach of large research company with agility and personalized service of a small boutique
- National & International Sales & Client Servicing
- Vendor Management (Coordination, finalizing, registration, Costing finalizing)
- Took care of 18-20 clients including (retention, new clients, existing one)
- Handled clients globally (APAC, EU, NA, Middle East)
- New implementation to increase sales
- Work with End clients like (McDonald's, Tata Motors, Maruti, ITC)
- Market Research Industries Covered: Information and Communication Technology, Digital &
- Internet of Things, Data Center & Networking, telecommunication, Information Security,
- Digital Transformation, rest other industries like (Healthcare, Pharmaceutical, banking, insurance, FMCG, Manufacturing, retail)
- Involved in FW process from start to end
- Proposal writing, final cost & timeline
- Strategy planning for further increasing revenue for company
- Maximized performance by monitoring daily activities
Manager
Apelo Consulting
06.2019 - 12.2020
- Apelo is aggressively growing consulting firm working closely with its clients to curve out robust
- Approaches and stay abreast in increasingly competitive markets of today's globalized economy
- Equip business leaders with data tools to adopt to mourning uncertainties and opportunities in market
- Strategic Consulting: including business plan & Sales strategies
- Support organizational growth by providing strategic client direction, building new relationships
- Accountable for developing and strengthening client relationships while meeting and exceeding profitability and revenue goals
- Major verticals coverage: Information and Communication Technology, Digital & Internet of
- Things, Data Center & Networking, telecommunication, Information Security, Digital
- Transformation, rest other industries like (Healthcare, Pharmaceutical, banking, insurance,
- FMCG, Manufacturing, retail)
- Managed clients globally in regions like (APAC, EU, NA, Latam, Middle East)
- Methods Sold: Recruitment, CATI, Online, FGDs, F2F, IDIs , Online F2F
- Responsibilities: Final Costing, feasibility checks, vendor finalizing, quality checks with team
- Primarily responsible for finding new prospects for company through several tools lie
- LinkedIn, Hoovers, GreenBook, ESOMAR directory and other search engines
- Managing Accounts including Checking feasibility, cost timeline
- Developed and maintained relationships with customers and suppliers through account development.
Assistant Manager
ThinkNow Research
01.2018 - 05.2019
- ThinkNow is a technology driven culture insight agency
- ThinkNow enables companies and government agencies to discover the culture drivers that influence consumer decision
- Interacting with client and managing market research projects
- Support organizational growth by providing strategic client direction, building new relationships
- Strategic Consulting, including business plan & Sales Strategy Development
- Lead Generation; Business Development- National & International Markets
- Accountable for developing and strengthening client relationships while meeting and exceeding profitability and revenue goals
- With ThinkNow we only needed to target clients who would outsource their work to target Hispanic, AfaM audience in United States
- Primarily responsible for finding new prospects for company through several tools like
- LinkedIn, Hoovers, GreenBook Directory, ESOMAR Directory and other search engines
- Managing accounts including checking feasibility, Cost, timeline
Team Leader
Unimrkt Research
09.2015 - 01.2018
- Define and implement structured way of handling opportunities – RFP response / RFI response/ presentation etc
- Complete feasibility check using some paid tools like Hoovers, OneSource
- Work closely with support functions (like Technology / Quality / Marketing etc.) for creating compelling solution / proposals
- Good hands on making proposal, presentation, negotiation
- Major verticals coverage : Information and Communication Technology, Digital & Internet of
- Things, Data Center & Networking, telecommunication, Information Security, Digital
- Transformation, rest other industries like (healthcare, Pharmaceutical, banking, insurance,
- FMCG, Manufacturing, retail)
- Work directly with Vice President – Client Services
Sr. Research Analyst
MindForce Research
06.2014 - 09.2015
- MindForce Research (an ISO 9001:2008 and ISO 20252:2012 certified company) is primary research firm helping organizations who aim at increasing their presence in local markets by assisting them in retrieval and analysis of endless data flows of primary and secondary information
- Responsible for meeting and exceeding daily targets set by project manager
- Working closely with management team to consistently appraise them on projects performance
- Responsible for smooth running of existing projects through effective man management
- Reporting directly to Associate Director
- Training existing group team and new Joiners for new projects and updating through presentations and team meetings
- Mentoring team members by giving them continuous feedback and appreciation
- Responsible for daily/weekly reports
- Lead search/generation for different projects according to project requirements
- Responsible for voice Quality deliverables for client
- Conducting telephonic interviews/surveys in different geographies for purpose of
- Market Research
- Taking Supervisory and escalated calls of team associates
- Auditing calls and sharing feedback with team to help them improve their performance
- Resolving any issues of team and escalating them to right person
- Working on data for first level quality check, which includes cleaning and formatting
- Primary research- Conducting effective research through telephonic conversation with C- level executives, directors, head of departments and managers in APAC, UK and Europe,
- India and USA Secondary research- Data collection, summarization and presentation (if required) on existing project through extensive web-based search and certain database
- Conducting field calls in different geographies to collect relevant data Expertise in secondary research
- Knowledge of tools- Hoovers, LinkedIn, and Bloomberg, etc
- Responsible for training fresh recruits, monitoring work and providing feedback and helping team in achieving their targets
- CATI & CAWI Research technique
- Stayed up-to-date with industry trends and developments to conduct relevant and valuable research.
Research Analyst
Exëvo India Ltd
11.2013 - 03.2014
- Exëvo is a global research and outsourcing firm that helps organizations across globe optimize their end-to-end research processes
- With more than 14 years'experience, we provide multi- geography and multi-lingual research solutions including business and financial research, survey programming and data processing to clients
- Expertise in secondary research skills and using tools for enhanced and advanced secondary
- Conducting research projects in various markets and geographies with specialty in APAC and
- European geographies
- Relevant Experience Primary research- Conducting effective research through telephonic conversation with C-level executives, directors, head of departments and managers in APAC, UK and Europe,
- India and USA Secondary research- Data collection, summarization and presentation (if required) on existing project through extensive web-based search and certain database
- Conducting field calls in different geographies to collect relevant data Expertise in secondary research
- Knowledge of tools- Hoovers, LinkedIn, and Bloomberg,
- Responsible for training fresh recruits, monitoring work and providing feedback and helping team in achieving their targets
- Experience in CATI & CAWI Research technique
- Projects undertaken To study usage of Software-as-a-service in IT and LOB departments -To collect data on
- Digitalization of Insurance Conducted a Focus group discussion for postgraduate/graduate students and understand their perceptions on career based objectives Telecom Study- primary and secondary research to find out telecom companies indifferent geographies, current ongoing projects in telecom, ongoing R&D in sector, major companies and their revenue Digital Transformation- primary and secondary research to find out retail, services, manufacturing, telecommunications and healthcare companies to understand how they are digitalized business
- APAC Education- primary and secondary research to find out institutes in APAC region to understand IT related business priorities
- Life Insurance- primary and secondary research to find out Insurance companies to understand how they are taking digital initiative
- Australia Study- primary and secondary research to find out value added seller, direct market seller, managed service providers, hosting service provider, system integrator, IT consulting firm, and Independent software vendor (ISV) to understand opportunities you see and challenges you face in role within new technology value chain, including improving new ways of delivering value including selling, provisioning and supporting cloud-based technologies and services
- Omni-Channel Retails – primary and secondary research to find out retail companies to understand challenges in Omni-channel retail.
Customer Service Executive
Convergys
12.2010 - 11.2013
- Handling Customer queries related to their mobile and sim card
- Troubleshooting (fix internet, sim card issues etc.)
- Maintenance of all office works including co-ordination with team leaders
- Assisting trainees about process related queries
- Communicating with client on any process related point or issue
- Qualification:
- Passed Sec
- Examination from CBSE, DELHI
- Passed Sr
- Sec
- Examination from CBSE, DELHI
- Result Awaiting – Delhi University
Sr. Sales Executive
Saiansh Technologies
11.2011 - 09.2013
- Inbound & Outbound Sales in multiple geographies
- Experience in booking hotels, and travel packages Inbound & Outbound
- Experience working on GDS (Amadeus and Sabre)
- Taking supervisory and escalated calls to resolve customers' queries and providing with world-class membership satisfaction services
- Listening live and recorded calls and providing feedback to enhance the quality of calls
- Preparing small presentation on various topics related to processes and presenting it to team members to enhance their knowledge about Star Communication and its new offerings
- Preparing performance reports, which included maintaining attendance sheets, number of calls taken, scheduling breaks, and generating quality reports and productivity reports.
Skills
Customer Relation, Motivational Speaker, Positive Attitude towards tough Situaion, knows how to handle escalations, Customer Retention, Pre-Sales, Vendor Management, Suppliers Handling
Timeline
Buisness Relationship Manager
Netscribes
06.2023 - 12.2024
Manager
Kadence International
02.2021 - 12.2021
AgMOOcs Food Training
07-2019
Manager
Apelo Consulting
06.2019 - 12.2020
Badge - Emerging Method & The Future of Market Research
University of Georgia
12.2018 - 2018.12
Bachelor of Arts - Humanities
Delhi University
06.2018 - 2021.06
Assistant Manager
ThinkNow Research
01.2018 - 05.2019
Team Leader
Unimrkt Research
09.2015 - 01.2018
Sr. Research Analyst
MindForce Research
06.2014 - 09.2015
Research Analyst
Exëvo India Ltd
11.2013 - 03.2014
Sr. Sales Executive
Saiansh Technologies
11.2011 - 09.2013
Customer Service Executive
Convergys
12.2010 - 11.2013
Education
Badge - Emerging Method & The Future of Market Research
University of Georgia
USA 12.2018 - 2018.12
Bachelor of Arts - Humanities
Delhi University
New Delhi, India 06.2018 - 2021.06
Visas
USA Visa : Valid till 2028
Singapore Visa : valid till 2024
Contact
New Delhi, India 110089
Education
New Delhi, India,USA
Travelling - My Hobby (Let's talk about it) :-P
"Travelling is a Therapy" whenever i felt i am feeling low or having bad days i used to pick up my bag and go to mountains and work and then i experienced magical things are happening to my daily life whether to my work or my personal life it will just make some positive impact on you.
I have seen beautiful views while i was travelling & working even before COVID era :)
Similar Profiles
Srobona DeySrobona Dey
Research Analyst at NetscribesResearch Analyst at Netscribes
TANUSHREE CHAKRABORTYTANUSHREE CHAKRABORTY
Senior Associate (Quality Analyst) at NetscribesSenior Associate (Quality Analyst) at Netscribes
Tahrim ZahraTahrim Zahra
Assistant Manager at NetscribesAssistant Manager at Netscribes