Pooja Nayal
Haldwani
Summary
To obtain a responsible position with growing opportunities in a reputed bank where I can effectively utilize my skills and contribute towards the organization's growth.
Results-driven assistant manager specializing in relationship building and data management. Known for resolving customer issues efficiently and educating clients on financial products. Ready to leverage expertise to enhance customer satisfaction and branch success.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Manager C1
Esaf Small Finance Bank
Haldwani
11.2025 - Current
- Assisted in daily branch operations and customer service management
- Managed customer inquiries, resolving issues with a focus on satisfaction.
- Educated clients on financial products and services available.
- Cross-sold banking products such as credit cards, loans and investments.
- Created strategic financial solutions to suit individualized client needs.
- Researched customer inquiries and reported findings in a timely manner.
Assistant Manager
HDFC Bank
01.2020 - 09.2025
- Assisted in managing daily banking operations and customer service inquiries.
- Processed customer transactions efficiently and accurately.
- Assisted customers with account opening and banking inquiries.
- Educated clients on financial products and services available.
- Cross-sold banking products such as credit cards, loans and investments.
Data Entry Operator - Clearing Department
Axis Bank
06.2016 - 01.2020
- Handled data entry and clearing processes efficiently
- Entered customer data into bank systems accurately and efficiently.
- Maintained organized records for client transactions and inquiries.
Education
M.A. -
Kumaon University
Nainital 05.2015 - 05.2017
B.A. -
Kumaon University
Nainital 05.2013 - 07.2015
Intermediate -
U.K. Board
High School -
U.K. Board
Skills
- Customer service
- Financial product education
- Transaction processing
- Data management
- Issue resolution
- Relationship building
Languages
- English
- Hindi
- English
Personal Information
- Date of Birth: 10/18/94
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that the above-mentioned information is true to the best of my knowledge.
Father's Name
Mr. Madan Singh Nayal
Personal Qualities
- Exceptional motivational and leadership skills
- Excellent communication skills in both written and verbal form
- Remarkable patience along with reliability and responsibility
Languages
Hindi
Beginner
A1
Timeline
Assistant Manager C1
Esaf Small Finance Bank
11.2025 - Current
Assistant Manager
HDFC Bank
01.2020 - 09.2025
Data Entry Operator - Clearing Department
Axis Bank
06.2016 - 01.2020
M.A. -
Kumaon University
05.2015 - 05.2017
B.A. -
Kumaon University
05.2013 - 07.2015
Intermediate -
U.K. Board
High School -
U.K. Board